, Minnesota

Customer Service Representative Retention & Sales – WFH

*In order to qualify for this WFH position, you must reside in the following state: MN

Answer your calling and take the lead at our company from the comfort of your home. As a member of our Call Center team, you’ll redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

In this role, you’ll cultivate relationships and retain customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this require? Good listening skills and the ability to communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer solutions to customers.

You may also be required to:

•    Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
•    Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing.
•    Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of software & applications.
•    Proactively engage T3 support (network and IT) to address & resolve issues.
•    Remain proficient in all billing, rate plan and feature matters.
•    This is a Full Time position (40 hour work week). Must be flexible to work any schedule during hours of operations. Currently, business hours are Mon-Fri 7:00AM to 9:00PM, Sat & Sun 8:00AM to 9:00P

WFH Requirements:

•    Must have verified internet service with upload/download ability and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
•    Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
•    Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

So, what’s in it for you?

We’ll offer paid-training that you’ll be required to complete from home as well as resources to encourage your career growth. In addition to the hourly wage, representatives can earn an average $700 to $1200 a month based on sales. We also offer a competitive compensation package. This role starts at over $15.00 per hour.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

•    AT&T internet & fiber
•    AT&T phone (formerly U-verse Voice)
•    DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV

There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today.
 


WFH Requirements:

•    Must have verified internet service with upload/download ability and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
•    Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
•    Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

*In order to qualify for this WFH position, you must reside in the following states: SD, IL, & WI


, Minnesota

AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.

For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

We're recognized as one of the leading worldwide providers of IP-based communications services to businesses. We also have the nation's most reliable 4G LTE network.* We also have the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries. AT&T operates the nation's largest Wi-Fi network** including more than 32,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers, and provides access to nearly 1 million hotspots globally through roaming agreements.

AT&T U-verse is TV inspired by you. It's TV the way you want it, with tons of cool features and capabilities. AT&T is the only national TV service provider to offer a 100-percent IP-based television service. It's part of our "three-screen" integration strategy to deliver services across the three screens people rely on most - the mobile device, the PC and the TV.

As we continue to break new ground and deliver new solutions, we're focused on delivering the high-quality customer service that is our heritage.

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