Katowice,

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Katowice to support our innovative digital TV, internet and voice services called U-Verse. The Agents provide outstanding customer service through an inbound call center providing telephone support to domestic US customers.

Roles & Responsibilities:
We need outstanding experienced people-managers who will manage, coach and develop each member of the team of Customer Care Agents. They will be managing 15 front line agents.
Managers who are comfortable dealing with various technical, performance and personal issues of their team members daily.
Manager should be able to keep the team's performance, satisfaction and motivation at top levels.
The role of the manager is varied with opportunity to grow and develop within a truly global organization.


Qualifications:

  • Previous working experience in a call center environment
  • Experience with managing/leading a team of 10-15 people
  • Experience with continuous mentoring/coaching of team members
  • Running 1-to-1s on a daily basis; direct feedback, solving performance issues
  • Outstanding spoken and written English
  • Strong interpersonal and soft skills
  • Ability to work in a pressured environment
  • Ability to multi-task
  • Lead by example
  • Flexible management style
  • Be customer-centric
  • Flexible to work in 21/7 environment

Essential information:

  • Contract type: Unlimited, full-time contract (after passing a 3-months probation period on temporary contract)
  • Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends
  • AT&T Katowice - new building in Global Office Park, Zabrska 20, Katowice
  • Poland Application Restrictions:  At the current time we will only progress applications from Polish nationals and EU/EEA nationals only. 

Please upload your CV in English language. 


Katowice,

AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.

For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

We're recognized as one of the leading worldwide providers of IP-based communications services to businesses. We also have the nation's most reliable 4G LTE network.* We also have the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries. AT&T operates the nation's largest Wi-Fi network** including more than 32,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers, and provides access to nearly 1 million hotspots globally through roaming agreements.

AT&T U-verse is TV inspired by you. It's TV the way you want it, with tons of cool features and capabilities. AT&T is the only national TV service provider to offer a 100-percent IP-based television service. It's part of our "three-screen" integration strategy to deliver services across the three screens people rely on most - the mobile device, the PC and the TV.

As we continue to break new ground and deliver new solutions, we're focused on delivering the high-quality customer service that is our heritage.

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