Brno,

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse & DIRECTV services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.


Key Responsibilities:

  • Respond to customer phone calls as the 'first line' of support for AT&T
  • Ensure a positive experience by providing the right customer solution
  • Handle a range of issues related to AT&T products & services

Key competencies and skills:

  • Advanced spoken English: B2-C1 level
  • Logical mind-set and a passion for problem solving
  • Able to work in a 21/7 shift environment.
  • Basic knowledge of communication technology, e.g. internet, tv, phone
  • Good organization skills and attention to detailhe right attitude and work ethic for a fast paced team environment

Essential information:

  • Contract type: Unlimited, full-time contract
  • Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends
  • Start date: May, June, July, August
  • Selection process: online technical testing, video interview screening, online live interview with manager (please have your webcamera ready)
  • Salary: From 27,659 CZK brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.
  • Czech Application Restrictions:   At the current time we will only progress applications from Czech nationals, foreign nationals who lawfully reside in the Czech Republic and EU/EEA nationals only.  

Please upload your CV in English language


Brno,

AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.

For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

We're recognized as one of the leading worldwide providers of IP-based communications services to businesses. We also have the nation's most reliable 4G LTE network.* We also have the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries. AT&T operates the nation's largest Wi-Fi network** including more than 32,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers, and provides access to nearly 1 million hotspots globally through roaming agreements.

AT&T U-verse is TV inspired by you. It's TV the way you want it, with tons of cool features and capabilities. AT&T is the only national TV service provider to offer a 100-percent IP-based television service. It's part of our "three-screen" integration strategy to deliver services across the three screens people rely on most - the mobile device, the PC and the TV.

As we continue to break new ground and deliver new solutions, we're focused on delivering the high-quality customer service that is our heritage.