, Maryland

**Company :**

Highmark Health

**Job Description :**

GENERAL OVERVIEW:

Plans, researches, evaluates, designs and develops IT Infrastructure systems by applying engineering, hardware and software design theories and principles to develop a compatible system infrastructure in line with organizational strategies. Responsible for the design, development, and implementation of IT Infrastructure components such as operating systems, software tools, and utilities. Conducts studies of IT Infrastructure performance and traffic analysis. Determines system design requirements and ensures that system improvements are successfully implemented and monitored to increase efficiency. Generates IT Infrastructure engineering policies, standards and procedures.

ESSENTIAL RESPONSIBILITIES:

1. Serves on teams in clearly defining, with the customer, requirements, deliverables and timeframes. Escalates issues and makes recommendations to resolve them to the appropriate audience.

2. Conducts root cause analysis to identify and resolve complex problems impacting IT Infrastructure.

3. Develops and/or delivers technical training in complex technical areas.

4. Completes project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.

5. Assures compliance to required standards, procedures, guidelines and processes.

6. Other duties as assigned or requested.

QUALIFICATIONS:

Education, Licenses/Certifications, and Experience

Minimum

+ High School Diploma or equivalent is required

+ 1-3 years of experience in Information Technology

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees? No x

WORK ENVIRONMENT

Is Travel Required?

No x

Physical Demands

This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.

**Note: Job duties and responsibilities support separation of duties across multiple users**

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J178870

, Maryland

Invest in yourself by becoming part of the Highmark Health enterprise! Build and grow your career with the tools and resources you need to be successful in our innovative and transformational environment. From new hire training to advanced education opportunities, career planning is a continuous journey that leads to your personal and professional growth and our success.

Whether your focus is nursing, information technology, actuarial, finance, marketing, sales, operations or one of our many other professions, our companies offer opportunities to develop and expand your career while making health care accessible, understandable and affordable for our millions of members, patients and customers.

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