Rockledge, Florida

**Job Summary:**

The primary purpose of this role is to lead, assess, support/design, implement, and roll out store initiatives that support store teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day store operations, including sales, service, technology, omni-channel, and store communications.

**Key Responsibilities:**

• Leads the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.

• Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.

• Utilizes and analyze field feedback and reporting to provide recommendations for process improvement and projects to field leadership.

• Coordinates and manages timely execution of projects across stores, from development to implementation.

• Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.

• Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.

• Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.

• Analyzes post-project feedback to provide continuous improvement solutions.

• Manages projects by building the project plan and ensuring on target and timely delivery of imitative desired output and integration.

• Solves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed.

• Enhance and develop associate facing technology to improve productivity and efficiency.

• Reviews, approves, and publishes, policies, procedures, and processes for new store initiatives, at times, executing the process of documenting.

**Required Qualifications:**

• Bachelor’s degree in Business, Management, Operations, or related field

• 4+ years Related Industry Experience (Installation, Repair or US Home Improvement)

• 4 years’ experience in data analytics, performance reporting

• Advanced skill level in DART/MicroStrategy, Excel, & Access, such as pivot tables, power pivot, Vlookup and dynamic charts

• Demonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key Service metrics

• Demonstrated project management experience, such as Gantt Chart design and development

**Preferred Qualifications:**

• Advanced skill level in Microsoft SharePoint, such as ability to create list and custom workflows

• 4+ years’ experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience)

• 2+ years’ experience with Service Provider Management Tools, such as ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch

• 2+ years’ experience with Service Provider Capacity Management

**About Lowe’s:**

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit .

**About Lowe’s in the Community:**

As a FORTUNE® 50 home improvement company, Lowe’s is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe’s associates donate their time and expertise through the Lowe’s Heroes volunteer program. For the latest news, visit or follow @LowesMedia ( on Twitter.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Rockledge, Florida

Our Military Commitment

At Lowe's, our commitment to recognize, honor, and respect those who serve in our country's military is rooted in our history and informs the decisions we make today:

  • Lowe's was founded on the heels of World War II, by veteran Carl Buchan, whose leadership and vision helped us grow from a small hardware store in Wilkesboro, NC, into the FORTUNE 100® company we are today.
  • Lowe's is ranked #38 among GI Job's "Top 100 Military-Friendly Employers®".
  • Lowe's is part of the Military Spouse Employment Partnership (MSEP), working with military installation contacts to promote job opportunities to military spouses.
  • Lowe's is an Employer Support of the Guard and Reserve (ESGR) Partner.
  • Lowe's offers extended benefits for employees serving in the military.

We regularly participate in a variety of military-sponsored events and job fairs across the country, looking for more people to join the Lowe's team of military veterans. At more than 14,000 strong, our military veteran employees work in roles across our organization, from management to retail and customer support. And we demonstrate our appreciation for them in many ways, including:

  • A 10% discount to all veterans during Memorial Day, Fourth of July and Veterans Day weekends; and a 10% discount every day to all active, reserve, retired and disabled veterans who carry a valid, military-issued photo ID card.
  • Regular support for the military and the USO, including recent refurbishments to 16 USO centers across the U.S., to help welcome home our returning troops.
  • The Lowe's Employee Giving Campaign, which allows employees to set aside a portion of their paycheck, to benefit the USO and other organizations, which Lowe's will match 50 cents to the dollar.

The military instills leadership, a strong work ethic, and a passion for a job well done. It allows pioneering spirits to demonstrate their commitment to teamwork and problem solving. And these are the traits of a Lowe's employee. As you focus on your post-military career, consider exploring the employment opportunities at Lowe's.

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