Bengaluru,

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

+ Project Role :Cloud Services Operations

+ Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

+ Management Level :8

+ Work Experience :8-10 years

+ Work location :Bengaluru

+ Must Have Skills :Enterprise Systems Monitoring Tools

+ Good To Have Skills :System Monitoring Tools & Techniques

+ Job Requirements :

+ Key Responsibilities : -Perform day-to-day management of global devices and synthetic transactions, monitoring the monitors Troubleshoot and resolve synthetic transactions on client workstations -Perform daily support for any monitoring related queries -Incident request ticket handling as well as follow-ups on all monitoring aspects -Queue coordinator whenever required for the GS-Enterprise Management queue -Handle change implementations whenever required

+ Technical Experience : Skilled in Netdata, HPNA, NetBrain CA/Broadcom Network Monitoring Tools CA spectrum, SOI, UIM , Netscout, Solarwind etc -Knowledge on implementing/supporting any monitoring tools would be an advantage -Good knowledge on Wintel/Unix/Linux technology -Good communication skills -Ability to work with other technical teams, vendors, field technicians, etc to address specific outages or issues

+ Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift

+ Educational Qualification : Bachelors Degree

15 years of full time education

Bengaluru,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.