Calabasas, California

Job Description

The Sr. Manager of Merchandising Strategy and Operations assists in setting and driving the overall department strategy, goals and KPIs, driving process improvements, and maintaining strong relationships with cross-functional partners.  The role has a particular emphasis on driving collaboration and continuous improvement across the Merchandising and Marketing teams. The Sr. Manager partners closely and supports the EVP of Merchandising and Marketing as well as the leaders across the Merchandising and Marketing departments to help execute and deliver strategic initiatives on the merchandising pillars: product assortment, marketing and promotion, pricing, in-store presentation and overall business performance.

The Sr. Manager is deeply involved in Harbor Freight's Product Marketing process - both optimizing our core business as well as driving the successful launch and marketing of over 800 new products each year. In particular, the Sr. Manager will ensure proper management and delivery of Harbor Freight's product marketing campaigns, initiatives and processes to support all aspects of our product marketing efforts. This role provides thoughtful and effective solutions as well as plans for accurate and timely execution across projects.The role is highly collaborative, and will involve deep stakeholder management across our Merchant, Promo Planning, Merchandising Operations, Store Environment, Email, Digital, Ecommerce, Social and Owned Media, Paid Digital, National Media and Creative Design teams. The Sr. Manager is expected to own and implement numerous initiatives to augment the company's capabilities to better market and merchandise our products.

Overall, the Sr. Manager is responsible for thinking about the bigger picture and ensuring that each team's priorities are aligned with the department and organization's goals.

Essential Duties and Responsibilities
  • Assist with setting and developing merchandising strategy and department goals.  Partner closely with cross-functional teams to ensure successful implementation and execution
  • Maintain strong relationships with cross-functional partners to drive forward merchandising and product marketing strategy and initiatives. Problem solve and escalate project-related issues with the Merchandising, Marketing, Creative Design, Retail/Store Ops, Inventory, Finance and Legal teams
  • Lead merchandising strategy / special projects to assist the organization in strong decision-making (understand retail and market trends, customer insights, and competitive analysis to evaluate new opportunities and align with company growth objectives)
  • Build analytical reporting tools to support teams in tracking progress and key decision making; develop, track and drive success in operating and financial KPIs
  • Consistently push for continuous improvement across the department to help better market and merchandise our products
  • Conduct macro business review of monthly deliverables (product marketing campaigns, new product launches, etc.) to ensure merchandising, product and company goals are met
  • Develop processes and guidelines for teams to effectively meet their goals set by the merchandising pillars; drive process improvement across the department  
  • Manage successful and on-time delivery of product marketing assets and campaigns and ensure the day-to-day execution of department deliverables are met in Workfront
  • Develop and coordinate product marketing tests and ensure results are read and appropriately analyzed and reported
  • Manage the coordination of cross-department deliverables. Liaise across the organization to ensure all projects are on schedule and, where necessary, reprioritize project workloads as necessary
  • Review systems and processes to ensure scalability with growth of the Company
  • Staff supervision and development - Yes
  • Decision Making - Supports and collaborates on policy development and resolves problems; provides data for decision support; provides consultation or expert advice
  • Travel -  10%
  • Location - Corporate HQ / Remote

Education and Experience
  • Bachelors' Degree required, preferably with a Business major or related field; MBA preferred
  • Minimum of 7 years of relevant experience required
  • Minimum of 2 years of management consulting, strategy, or business operations experience
  • Previous experience managing and leading others is preferred
  • Project management and retail experience preferred
Job Qualifications - Skills
  • Skilled problem solver who can communicate urgency and influence others while remaining calm, collected
  • Ability to synthesize complex information into a high-level strategic message and interpret business factors into recommended solutions
  • Excellent written and verbal communication skills and demonstrated interpersonal skills
  • Excellent time management and planning skills, organized with the ability to multitask, exceptional follow-up skills and able to meet deadlines
  • Strong attention to detail and a high aptitude for problem solving
  • Highly analytical, with desire to make data-driven decisions
  • Results-oriented and self-starter, able to execute and carry out strategy and operational plans with limited direction
  • Self-starter, can take limited direction and run with a project
  • Willingness to "roll up your sleeves" to get the job done
  • Strong knowledge of Microsoft Excel and PowerPoint (Tableau a plus)
Physical Requirements
General office environment requiring ability to:
  • stand, walk, sit for extended periods of time
  • speak and listen to others in person, via digital meetings (such as Zoom) and over the phone
  • use keyboard and read from computer screen and reports
  • lift up to 15 lbs.

Calabasas, California

In 1977, when Harbor Freight Tools was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 40 year-old, $4 billion company with over 30 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.

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