Oxford, Massachusetts

Our client is looking for an in-house technical phone support operator who will be serving as a liaison between customers and field service engineers for their laser products.

Your job will include coordinating scheduling of repair activities both warranty and non-warranty. Support mid to high power laser, pre- and post-installation activities. Help manage failure analysis activities to include taking pictures and documenting failure analysis results.

They really need someone who has an electrical or laser background who can learn and be able to work with customers via the phone.

This obviously would require interpersonal skills, strong communication and organizational skills as well. This is an immediate opening that they are trying to fill quickly.

This is a Monday - Friday, onsite day shift position.

$30 - $32/hour based on experience, 401k, benefits, and overtime available.

Oxford, Massachusetts

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