Charlotte, North Carolina

Our client is seeking a Customer Service Technician for their Charlotte, NC facility. In this role you will work directly with customers by phone or email to facilitate repairs on their various equipment.

The candidate will provide estimates and quotes for service work /reworks, and special parts requests. You will respond to customer inquiries regarding products. Additionally, you will coordinate the service technician’s schedule by prioritizing installations and repairs.

You will also work with engineering and production staff to coordinate parts orders and service technician needs, making sure the proper parts needed for the service trip are shipped to the customer location, or supplied to the service technician.

Strong communication, problem-solving, and organizational skills are a must.

8am - 5pm Monday – Friday.

$24 - $26/hour, 8 - 10 hours of overtime per week. 2.5 - 4.5% annual bonus based on company performance, great insurance with very low premiums, $20 copays, $1000 deductible.

Charlotte, North Carolina

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