Alpharetta, Georgia

**Current Employees:**

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys\_attachment.do?sys\_id=a39f83621bd99050632a4223cd4bcb91) .

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

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Start your career with Ryder today!

**Summary**

This position processes payments and identifies resolution to all violations Ryder receives from city, county, and state jurisdictions across the US. The role is responsible for processing payments for incurred violations and accurate billing to customer in possession of vehicle at time of infraction. Individuals in this role will serve as customer liaison between customer and jurisdiction to resolve dispute resolutions with billing. The position works closely with Ryder field partners, customers and other departments to identify and appropriately address customer concerns, billing disputes, provide education, attend conference calls and meetings as needed.

**Essential Functions**

+ Properly sort, pay, and bill citations as received ensuring paid on time and not incurring penalties or interest for late payments.

+ Provide customer service support to internal and external customers to resolve open citations received, billing questions and all other items related to citation issues.

**Additional Responsibilities**

+ Performs other duties as assigned.

**Skills and Abilities**

+ Ability to quickly respond to changing assignments, work settings and prioritiesAbility to quickly respond to changing assignments, work settings and priorities while maintaining composure under pressure

+ Flexibility to operate and self-driven to excel in a fast-paced environment

+ Detailed oriented with excellent follow-up practices

+ Possess strong technical commercial vehicle licensing aptitude

+ Strong knowledge of commercial vehicle licensing & permitting process including obtaining credentials & billing processes

+ Capable of multi-tasking, highly organized, with excellent time management skills

+ Demonstrates problem solving skills

+ Ability to work independently and as a member of a team

+ Strong customer service skills

+ Strong verbal and written communication skills

+ Ability to listen, write, and speak effectively Inform, explain, and give instructions

+ Demonstrates a high commitment to quality

+ Process improvement experience of streamlining process flows, implementing change management and always striving for continous improvement in daily processes.1

+ MS Office Suite - Excel, Word, PowerPoint, Outlook and Teams(Excel knowledge to include vlookups, pivot tables, working with large amounts of data) intermediate required

+ Demonstrated knowledge of Accounts Payable intermediate required

+ Workday beginner preferred

**Qualifications**

+ H.S. diploma/GED required

+ Three (3) years or more in Accounts Payable preferred

+ One (1) year or more Customer Service required

+ MS Office Suite - Excel, Word, PowerPoint, Outlook and Teams. (Excel knowledge to include vlookups, pivot tables, working with large amounts of data) intermediate required

+ Demonstrated knowledge of Accounts Payable intermediate required

+ Workday beginner preferred

**Travel**

None

**DOT Regulated**

None

**Job Category**

Accounting

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

\#wd

Alpharetta, Georgia

At Ryder, we understand what makes a good career great.

  • Working with smart people you can count on
  • Having the ability to contribute your vision to a larger mission
  • Working together to overcome challenges and define new solutions
  • …and doing it all at a place that encourages you to be your best.

At Ryder, we give you the power to get things done. Because a great career doesn’t just make you feel good today, it inspires you to excel tomorrow.

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