Hutchins, Texas

Auto req ID: 278527BR
Position Type: Part time
Employee Type: Non-Exempt

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

Additional Linehaul essential functions:

  • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
  • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
  • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
  • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
  • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution


  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Compiles data and provides various regular and adhoc reports to management for review and determination
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Compiles data and provides various regular and adhoc reports to management for review and determination
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

  • Additional Quality Assurance/Loss Prevention essential functions:
    • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
    • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
    • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
    • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
    • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

    Minimum Education

    • High School Diploma or GED required

    Minimum Experience

    • Previous clerical or customer service experience preferred

    Required Skills, Abilities and / or Licensure

    • General business skills such as typing; data entry and review; and use of phone, copier, and fax • Software skills, including use of Microsoft Office software and web-based applications • Customer service skills necessary to effectively and professionally respond to requests • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

    Address: 1101 E Cleveland Road
    City: Hutchins
    State: Texas
    Zip Code: 75141
    Domicile Location: FXG-US/USA/P753/Dallas - Hub

    EEO Statement

    FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

    Search Engine Description: Administrative

    Hutchins, Texas

    FedEx Ground, a subsidiary of FedEx Corp. (NYSE: FDX), is headquartered in Pittsburgh, Pa., and is a leader in cost-effective package ground shipping, offering dependable service to businesses and residential customers throughout the U.S. and Canada. Through 95,000 employees, more than 600 distribution hubs and local pickup-and-delivery stations, and 61,000 motorized vehicles operated by 5,700 locally-owned small businesses, FedEx Ground transports more than 8.3 million packages daily. The company reported annual revenue of $18.4 billion in fiscal year 2018.

    History

    Founded in 1985 as RPS; rebranded as FedEx Ground in 2000.

    Headquarters

    Pittsburgh, Pa.

    Principal Officer

    President and CEO Henry J. Maier

    FY18 Revenue

    $18.4 billion fiscal year 2018

    Workforce

    More than 95,000 team members

    Average Daily Volume

    More than 8 million packages

    Service Area

    Service throughout the United States and Canada

    Ground Fleet

    More than 60,000 motorized vehicles

    Operating Facilities

    • 32 ground hubs and over 500 pickup/delivery stations
    • 25 FedEx SmartPost distribution centers

    Dropoff Locations

    • 37 Hubs
    • 31 FedEx SmartPost Distribution
    • >550 Pickup/Delivery stations
    • 635 FedEx World Service Locations
    • 1,850 FedEx Office Locations
    • 6,500 FedEx Authorized ShipCenter (FASC) and Third-Party Retail Locations
    • 8,250 FedEx Onsite Locations and FedEx Ship&Get Lockers

    Awards

    •     Fortune's -World's Admirable Companies
    •     Fortune -100 Best Companies to Work For
    •     Fortune -One of the 10 Best Workplaces for African Americans
    •     Women’s Business Enterprise National Council -One of America’s Top Corporations for  Women’s Business Enterprises
    •     Fortune Magazine -World's Most Valuable Brands
    •     Reputation Institute -100 Most Reputable Companies in the World
    Customer Service

    1-800-Go-FedEx® (1-800-463-3339) or customer support at fedex.com

    FedEx Ground: U.S.
    FedEx Ground provides 100-percent coverage to every business address in the United States, with small-package delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.


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