Chicago, Illinois

Overview

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

PCG Education™ is currently seeking a Project Specialist to support several projects related to Medicaid reimbursement for school districts. The role requires a detail-oriented and versatile individual capable who can

  • Carry out day-to-day operational tasks related to Medicaid Administrative Claiming projects
  • Assist with, contribute to, and review the quality of work products
  • Develop relationships with clients
  • Document project policies, procedures, and best practices
  • Monitor and document project performance against internal policies and procedures, state and federal policy, and contract requirements

Responsibilities

  • This individual will be responsible for efficiently and accurately carrying out day-to-day operational tasks, including:
    • Providing front-end client support service over phone and email
    • Processing, calculating, analyzing and conducting quality assurance for Medicaid reimbursement claims
    • Creating and refining ongoing client and stakeholder communications, outreach, help-guides, and support documen
  • Once trained and established, this individual will serve as the primary point of contact for their clients and project stakeholders. The ideal candidate is personable, proactive in anticipating client needs, enjoys meeting clients in person (post COVID-19), and feels a sense of duty to follow-up with client requests and maintain client satisfaction. Tasks include:
    • Planning and executing regular client project status meetings and calls
    • Participating in the design and delivery of online and on-site trainings
    • Anticipating client needs and identifying ways of meeting them
  • The individual will lead and assist in the ongoing process of documenting (and improving) project policies, procedures, and best practices. This includes the following:
    • Documenting and standardizing where appropriate project policies and procedures so that staff are executing their work accurately and appropriately
    • Identifying opportunities for efficiency and designing the relevant policies and procedures
    • Seeking, determining, and then sharing best practices so that staff and projects are benefiting from each other’s experience and knowledge
    • Ensuring that projects are operating within the bounds of internal policy, state policy, federal policy, and contracts

  • Other duties:
    • Participate in internal and external meetings related to project performance and support
    • Assist with special projects as assigned
    • Positively contribute to the team, office, region, and firm culture, community, and environment
    • Eventually, this individual may supervise staff:
      • Conduct one-on-one meetings with staff members to facilitate staff development and project execution
      • Help staff set short-term and long-term goals, then monitor progress towards those goals
      • Empower the team so that they can deliver high-quality and on-time work products

Qualifications

Skills and Qualifications:

  • PCG celebrates diversity and we are committed to recruiting and hiring from a diverse candidate pool. Candidates from diverse backgrounds are strongly encouraged to apply
  • A problem-solving mindset with the ability to anticipate needs and empathize with clients
  • Commitment to deliver exceptional client service and contribute in a team environment
  • Expectation and commitment to hard work
  • Proven ability to effectively present information and respond to questions from leadership, clients, and customers
  • Thorough and unrelenting attention to detail
  • Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
  • Proven ability to take initiative and seek solutions
  • Ability to use sound judgment in completing tasks and to seek guidance from leadership when needed
  • Enthusiasm for life-long learning
  • Proven ability to make presentations to various audiences
  • Skilled in spreadsheets and word processing, preference given for experience with Microsoft Suite (Word, Excel, PowerPoint)

Required Experience:

  • 3-4 years experience
  • Bachelor’s degree or equivalent work/education experience

Due to COVID-19, this position will most likely start as a remote position, but eventually the individual will be expected to work in person in the Chicago office. (Note that PCG does offer some remote work options which will still be available after COVID-19.)

Travel: once COVID-19 is no longer an immediate healthrisk,travel will occasionally be expected which could be up to 5% of your time on average. Travel typically includes, but is not limited to, quarterly client visits (usually involving a1-2 nighthotel stay) and an annual school district training tour (usuallyaMonday-Fridaytrip).Depending on client/project/staff needs, travelmay benegotiable: there may be opportunities to travel more if that is your preference, and there may be the ability to travel less.

Why PCG?/Benefits

At PCG we celebrate diversity, and we strive to be a safe and inclusive place for our employees. We work to ensure that all employees have opportunities for professional growth and development. PCG employees care about and actively invest in our clients and the communities they represent. The benefits we offer reflect our commitment to these values:

  • Health and Wellness
    • Medical (Blue Cross Blue Shield), dental, vision, disability, and life insurance
    • Domestic partner health benefit
    • Flexible spending account for healthcare
  • Life, Family, and Community
    • Paid parental leave
    • 20 days of PTO and 11 paid holidays (one of which is a discretionary holiday)
    • 32 paid hours annually for volunteering with communities that we serve
    • Transit and travel support, including flexible spending accounts, advances, and reimbursement
    • Remote work options
  • Retirement and Savings
    • 401(k) Retirement plan, including discretionary match program based on a maximum of 6% of gross salary
    • 529 College Bound Fund
  • Employee Growth and Engagement
    • Clark University MBA Program
    • PCG University: video, on-line, and on-site courses
    • In-company networking opportunities via Yammer

For more information about our benefits, please check out https://publicconsultinggroup.com/careers/benefits/

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employmentregarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programsare based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Chicago, Illinois

Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) has nearly 2,000 professionals in over 60 offices around the U.S., in Canada, and in Europe who are dedicated to delivering leading consulting approaches and technologies to public sector clients.

Who We Serve

Public Consulting Group, Inc. (PCG) is a management consulting firm that primarily serves public sector education, health, human services, and other state, county, and municipal government clients. Established in 1986 with headquarters in Boston, the firm has extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in the European Union.

 

Because PCG has dedicated itself almost exclusively to the public sector for nearly 30 years, the firm has developed a deep understanding of the legal and regulatory requirements and fiscal constraints that often dictate a public agency's ability to meet the needs of the populations it serves. We have helped numerous public sector organizations to maximize resources, make better management decisions using performance measurement techniques, improve business processes, improve federal and state compliance, and improve client outcomes. Many of PCG's nearly 2,000 employees have extensive experience and subject matter knowledge in a range of government-related topics, from child welfare, Temporary Assistance for Needy Families (TANF), Welfare to Work (WtW), and Medicaid and Medicare policy to special education, literacy and learning, and school-based health finance. PCG's current work includes more than 1,000 active contracts in more than 40 states.

 

PCG has five designated practice areas which each have a proven track record of achieving desired results for clients. The firm often combines resources from two or more practice areas to offer a multidisciplinary approach to solve a client's challenge or pursue an opportunity.

Similar jobs