Saint Charles, Missouri

Job Title:   Director, First-Year Programs     

Division:  Student and Academic Support Services

Evaluation Group:   Staff

FLSA Status:   Exempt

Reports To:   Associate Vice President, Student and Academic Support Services

Positions Supervised:  Assistant Director, First Year Programs; Coordinator, First-Year Programs

Job Summary

The director of first-year programs provides leadership and coordination for first-year programs. The position delivers support, resources and programming that promote engagement, student persistence, retention and academic success, in order to facilitate a successful college transition for freshmen.  

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

Designs, facilitates and evaluates course curriculum, training, and syllabi for freshman seminar courses

Acts as the master administrator for the freshman seminar courses and coordinating learning communities

Serves as an instructor for a freshman seminar course each semester

Manages programs and services promoting student persistence and success in order to improve undergraduate retention and graduation rates

Coordinates the implementation of the New Student Orientation program for fall and spring

Prepares semester and annual reports detailing freshmen retention and cohort persistence data in collaboration with the director of student and academic support services (SASS).

Collaborates with Institutional Research to gather and share freshman cohort data to appropriate campus constituents

Participates in the assessment process and recommends action for improvement based on data, student success, and persistence

Hires, supervises, evaluates, and mentors  first-year programs staff

Hires, trains and mentors first-year programs staff, faculty and student employees, including New Student Orientation program peer leaders

Participates in ongoing listservs and professional development to incorporate best practices in first-year programming

Participates in campus-wide committees as related to first-year programs

Utilizes the retention management system for student communication and early intervention for student caseload

Service Excellence

Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence

Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork

Proactively contacts and is available for student success caseload as appropriate and needed

Responds and manages early alerts within the retention management system

Communication, Teamwork and Collaboration

Collaborates with professional advising staff and admissions related to student intake and onboarding

Coordinates freshman seminar courses by recruiting faculty through a proposal process, course scheduling, and training related to SASS components

Collaborates with Student Involvement to ensure activity alignment and student engagement appropriate to freshmen programming

Collaborates with admissions related to new student and advising events

Supervises the website and social media content for first-year student and parent communication efforts

Oversees academic support initiatives through mentoring, success coaching and academic recovery to encourage student success and enhance time to degree completion

Maintains responsibility for articulating program recommendations changes, barriers, and solutions to supervisor

Job may require other duties as assigned. Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

Master’s degree 

Prior administrative experience in higher education and am minimum of 3 years’ demonstrated experience working directly with first-year students

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

Demonstrated ability to work effectively with individuals from diverse communities and cultures

Strong leadership and collaborative skills

Excellent written and verbal communication skills

Ability to establish and maintain effective relationships with the community, faculty, students, parents and staff

Ability to take initiative

Superb creative skills

Highly developed analytical, organizational and interpersonal skills

Knowledge of general office software, particularly Microsoft Office Suite

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.  

General office setting

Occasional evening and weekend work

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work effectively at a computer for up to eight hours daily

May be required to interact with groups and stand for long periods of time

Ability to sit for extended periods of time

Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

Saint Charles, Missouri

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