at Duke University and Duke University Health System

Durham, North Carolina


PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.


Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Supervisor, Accounts Receivable who will embrace our mission of Advancing Health Together.


General Description


Supervise and coordinate the activities of the Accounts Receivable section of the Duke Hospital Business Office.


Duties and Responsibilities of this level


  • Supervise and coordinate activities of the Accounts Receivable section of the Duke Hospital Business Office to include the processing of third party claims and the maintenance, review, updating and collection of patient accounts in accordance with hospital credit policy.
  • Approve various transactions including refunds, ability-to-pay allowances,discounts and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required.
  • Investigate special collection problems and confer with patients or financially responsible persons as required to advise concerning hospital credit policy and to make arrangements for payment of outstanding accounts; recommend transfer of patient accounts to Delinquent Accounts section.
  • Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of patient accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as required.
  • Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions.
  • Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.
  • Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards.
  • Develop and recommend operating policies and procedures for Accounts Receivable section.
  • Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.
  • Initiate various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules, train new employees.
  • Perform other related duties incidental to the work described herein.


Minimum Qualifications




Work generally requires knowledge of clerical and accounting principles usually acquired through an associate degree in Accounting or a directly related field.




Work generally requires five years of progressive experience in an accounts receivable environment. A bachelor's degree in Accounting or directly related field may be substituted for the education requirement and 2 years experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE


Degrees, Licensure, and/or Certifications






Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Durham, North Carolina

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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