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As an Identity Support Engineer (IAM) at Honeywell, this is your opportunity to join our Cybersecurity team and provide valuable, secure user experiences for Honeywell employees, partners, and customers.


This role will be responsible for providing world class operational support for our customers and troubleshooting issues with Directory Services, so that it is in line with the direction set by best practices and defined standards within Honeywell. Your job responsibilities will include the following:


·       Serve as a subject matter contact for Directory Services under the IAM services portfolio

·       Understand how the service works from a business/end-user perspective

·       Have command of the service including its capabilities and proper use

·       Execute proof-of-concepts guided by Sr. Identity Engineer and Service Manager

·       Analytical/Decision Making Responsibilities

·       Demonstrated strong analytical skills and technical problem-solving skills

·       Ability to analyze and operate at different levels of abstraction

·       Ability to balance what is strategically right with what is practically realistic

·       Evangelize optimal options based on documented best practices and standards

·       Maintain accurate and timely tracking of activities

·       Incident management

·       Manage incident lifecycle including ticketing and stakeholder interaction

·       Follow documented troubleshooting procedures for standard support situations

·       Escalate to and collaborate with tier 2 support (i.e., Sr. Identity Engineer)

·       Run book activities

·       Monitor the service from both a functional and infrastructure perspective

·       Execute service reports and gather/report metrics

·       Address service problems

·       Document changes and/or new activities

·       Works under supervision of the Sr. Cyber Security Manager, and interacts with Sr. Identity Engineer


·       Bachelor’s or graduate degree in a computer-related field such as Computer Science, Computer Information Systems or equivalent.

·       2+ years supporting Active Directory and Azure Active Directory.


         Active Directory specific experience

         Knowledge of Azure AD & Azure AD Connect

         Experience with ADFS or other federation service

         Group Policy Management

         Understanding of LDAP structures such as schemas, object classes, and attributes

         Understanding of Administrative model (how we manage objects)

         Directory synchronization

         Troubleshooting experience with Directory replication

         Working knowledge of MS Windows

         Understanding of DNS & Networking

         Experience with testing concepts and techniques

         Basic Unix/Linux knowledge

         PowerShell scripting

·       Identity security best practices


Additional Information

  • JOB ID: HRD122809
  • Category: Engineering
  • Location: Devarabisanahalli Village, KR Varturhobli,,East Taluk - Phase I,Bangalore,KARNATAKA,560103,India
  • Exempt
Early Career (ALL)


Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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