Chicago, Illinois

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

PCG's Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources.

School-based Medicaid programs are critical to ensuring that children get the health and educational services they need. As the nation’s largest provider of school-based Medicaid services, PCG provides Medicaid revenue services to more than 20 state agencies and 4,000 U.S. public school districts.

To learn more, visit https://www.publicconsultinggroup.com/education/financial-solutions/

Responsibilities

Role

PCG is currently seeking a Technical Requirements Analyst for our Education Practice area within the Revenue Services team. For the right motivated individual, there is an excellent opportunity to grow with us and help state agencies and school districts across the country recover available federal Medicaid reimbursement for health-related services, and administrative activities. The Technical Requirements Analyst will work in a fast-paced, challenging, and entrepreneurial work environment as part of a growing team of consulting, operations, and software development staff.

The Technical Requirements Analyst will work specifically with the Administrative Claiming system. This position is an internal position (not client-facing) and focuses on technical solution functions. The Technical Requirements Analyst will also have the opportunity to gain hands-on experience by supporting the operations of the overall Administrative Claiming solution. The Technical Requirements Analyst will report directly to the Revenue Services Project Manager.

Responsibilities

The Technical Requirements Analyst can expect to play an active role in a wide range of work assignments including, but not limited to:

  • Analyze modifications/updates to the Administrative Claiming system and translate them into technical specifications;
  • Troubleshoot and document technical solutions for support tickets;
  • Coordinate with internal stakeholders to understand the structure, policies, and operations of the Administrative Claiming solution and its requirements;
  • Assist with daily management of support tickets;
  • Write test plans and test cases for new features and regression testing;
  • Perform UAT (user acceptance testing) on new features;
  • Participate in system meetings, perform note-taking and documentation of key decisions, deliverables, and follow-up on action items;
  • Gather feedback from stakeholders about system performance;
  • Create and maintain supporting documentation such as user manuals and root cause analyses;
  • Provide support for Administrative Claiming solution needs by running custom reports; and
  • Perform other duties as assigned

Qualifications

Required Skills

  • Excellent interpersonal skills, ability to positively interact with colleagues, especially during high pressure and stressful situations;
  • Dedication to accomplishing goals and meeting challenges;
  • Ability to work in a cross-functional team environment and autonomously;
  • Ability to exercise independent judgment and take action on it;
  • Logical and efficient, with a keen attention to detail;
  • Ability to communicate effectively both orally and in writing;
  • Strong analytical and problem-solving skills;
  • Highly organized and able to manage time to achieve results within a specified timeframe;
  • Ability to work with colleagues in virtual video-conferencing settings;
  • Ability to learn, understand, and apply PCG’s Administrative Claiming software solution;
  • Commitment to living and promoting PCG’s organizational values of impact, community, passion and entrepreneurial spirit; and
  • Proficient with the following programs: Microsoft Outlook, Excel, Viso, and Word
  • Proficient with JIRA, or a similar development ticketing system, a plus

Education: Bachelor's Degree is required. Preferred degrees include Business, Computer Science, MIS or similar field.

Experience: 3 years of proven experience in a similar role.

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EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employmentregarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programsare based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Chicago, Illinois

Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) has nearly 2,000 professionals in over 60 offices around the U.S., in Canada, and in Europe who are dedicated to delivering leading consulting approaches and technologies to public sector clients.

Who We Serve

Public Consulting Group, Inc. (PCG) is a management consulting firm that primarily serves public sector education, health, human services, and other state, county, and municipal government clients. Established in 1986 with headquarters in Boston, the firm has extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in the European Union.

 

Because PCG has dedicated itself almost exclusively to the public sector for nearly 30 years, the firm has developed a deep understanding of the legal and regulatory requirements and fiscal constraints that often dictate a public agency's ability to meet the needs of the populations it serves. We have helped numerous public sector organizations to maximize resources, make better management decisions using performance measurement techniques, improve business processes, improve federal and state compliance, and improve client outcomes. Many of PCG's nearly 2,000 employees have extensive experience and subject matter knowledge in a range of government-related topics, from child welfare, Temporary Assistance for Needy Families (TANF), Welfare to Work (WtW), and Medicaid and Medicare policy to special education, literacy and learning, and school-based health finance. PCG's current work includes more than 1,000 active contracts in more than 40 states.

 

PCG has five designated practice areas which each have a proven track record of achieving desired results for clients. The firm often combines resources from two or more practice areas to offer a multidisciplinary approach to solve a client's challenge or pursue an opportunity.

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