, Indiana

Job Description
This position will be working from home and will require the employee to work M - F 8 - 5 Central time

Program Overview 

Help us elevate our patient care to a whole new level! Join our Community Care team as an industry leader in serving eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in markets across the country. 

Position Summary/Mission 

The Clinical Health Services Manager will oversee and manage clinical team processes including the organization and development of high performing teams

•Reinforces clinical philosophy and is accountable for maintaining staff compliance with policies and procedures. 

•Communicates strategic plan, implements specific tactics to meet plan, and ensures implementation of tactics to meet department direction for cost and quality outcomes.  

•Creates direction and communicates a coherent business case for change. 

•Identifies opportunities to implement best practice approaches and introduce innovations to improve outcomes.  

•Accountable for meeting the financial, operational, and quality objectives of the department.  

•Develops, initiates, monitors, and communicates performance expectations.  

•May act as a single point of contact for cross departmental communications and activities, which may include participation in customer meetings, implementation and oversight of market-level requirements, and support implementation of new markets.  

•Participates in the recruitment and hiring process for staff using clearly defined requirements. 

•Assesses staff developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams.  

•Demonstrates the ability to serve as a model change agent and lead change efforts.  

•Evaluates and interprets data, identifies areas of improvement, and focuses on interventions to improve outcomes.

Required Qualifications
RN License
5 years in clinical area of expertise
2+ years case management

Preferred Qualifications
2+ years supervisory/coaching experience

BSN required

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

, Indiana

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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