St Louis, Missouri

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care

 

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

 

Customer Care Representative

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment.  As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. 

 

As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires.   You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.   If you want to be a part of this exciting team, make a difference in someone’s life, and help make healthcare easy, apply today! 

 

Here’s what a typical day may look like:

You will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

You will analyze problems and provides information/solutions.

You will operate a PC/image station to obtain and extract information as well as document information, activities and changes in the database.

You will thoroughly document inquiry outcomes for accurate tracking and analysis.

You will develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

You will research and analyze data to address operational challenges and customer service issues.

You will provide external and internal customers with requested information. Under immediate supervision, you will receive and place follow-up telephone calls and/or e-mails to answer customer questions that are routine in nature. You will use computerized systems for tracking, information gathering and troubleshooting. This requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

You will seek, understands and responds to the needs and expectations of internal and external customers and be required to meet department goals.

Qualifications

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care

 

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

 

Customer Care Representative

Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment.  As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. 

 

As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires.   You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.   If you want to be a part of this exciting team, make a difference in someone’s life, and help make healthcare easy, apply today! 

 

Here’s what a typical day may look like:

You will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

You will analyze problems and provides information/solutions.

You will operate a PC/image station to obtain and extract information as well as document information, activities and changes in the database.

You will thoroughly document inquiry outcomes for accurate tracking and analysis.

You will develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Here’s what Anthem offers:

A career path with opportunity for growth

Ability to obtain your Associate’s or bachelor’s degree paid for in full or further your education with tuition reimbursement.

Affordable Health Insurance, Dental, Vision and Basic Life

401K match, Paid Time Off, Holiday Pay

Annual incentive bonus and annual increases plan based on performance.

 

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

 

Qualifications:

High school diploma or GED equivalent from an accredited Institution.

1 year of experience in automated customer service, including excellent communication both verbal and written and problem-solving skills; or any combination of education and experience, which would provide an equivalent background.

A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact

A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues, or concerns

A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer

Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.

Flexible and quick learner, willing to adapt to changing customer and business needs.

Ability to work from home with internet access and a quiet and private workspace

Ability to work any 8-hour shift between the hours of 8AM and 830PM.

 

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 Diversity Inc magazine Top 50 Company for Diversity.

 

 

To learn more about our company and apply, please visit us at careers.antheminc.com. 

 

 

An Equal Opportunity Employer/Disability/Veteran.

St Louis, Missouri

As one of America’s largest health benefits companies, we at Anthem have a profound appreciation for service. Our organization proudly supports our Nation’s active, reserve, and veteran military service members and their spouses.

This is an exciting opportunity to advance your life and career, while still protecting and serving others. Come see for yourself why Anthem is recognized as a Top Employer by GI Jobs and among the “Best of the Best: Top Veteran Friendly Companies” by US Veterans Magazine.

Who We Are Looking For 

Anthem, Inc. is seeking military veterans across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  If you are a military veteran or military veteran spouse, Anthem, Inc. is looking to hire you.

Join Anthem's Military and Veteran Talent Network: https://anthemcareers.ttcportals.com/pages/military

Should I Apply?

Are you a transitioning member of the military or a military veteran who is looking for a civilian career that provides opportunities for growth and career advancement?  Anthem, Inc. is currently looking for job seekers with  Operations experience.  If you are interested in a career in one of these fields, check out our current open positions to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on an Anthem, Inc. job posting, you will be re-directed to fill out an application on Anthem's career page.  In order to be considered for next steps, please complete the application on Anthem's career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Anthem, Inc. reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out our Resources tab for resume guidance, interview prep and more!

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