West Palm Beach, Florida

Responsible for setting appointments for estimates with prospective customers.

Tasks and Responsabilities

Set appointments for estimates in a professional and friendly manner by contacting customers that have left their name at shows, events, malls, social media, web site or phone message
Answer all incoming calls promptly, politely, and professionally
Maintain a success rate that meets or exceeds defined objectives
Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment
Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment
Evaluate uninstalled new orders, identify opportunities for value added sales, and follow up with customer
Input and maintain all data related to leads and scheduling in our CRM systems
Conduct pre-appointment calls to targeted residential prospects
Schedule the Sales Consultant's post install quality control visit
Conduct regular follow up with all prospects who either have not had an estimate scheduled or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.)
Work assigned schedule including evenings and weekends
Effectively using computer workstations, various software and video conferencing (i.e. Zoom, Teams, Skype)
Adhere to all safety policies and procedures
Abide by all Bath Fitter policies and procedures
Attend and participate in regular branch and/or regional meetings and training sessions
Prioritize work activities, uses time efficiently
Professional Dress and/or uniform, neat in appearance, observing rules of good grooming and hygiene
Regular Attendance and punctuality are required
Perform other duties as assigned

Job Requirements

Education and/or Experience - High school diploma or general education degree (GED);
1 to 2 years of call center or sales experience

The primary physical demands of the Inside Sales Representative is sedentary work that primarily involves sitting/standing. Occasionally includes light work that includes moving objects up to 20 pounds

Lifting files and office equipment 1-30 time per day weighing 1-2 pounds
Standing occasionally
Sitting frequently and constantly
Walking occasionally to communicate, greet customers, and file documents
Bending/Twisting occasionally to file from seated/standing position
Squatting occasionally while filing from standing position
Reaching above shoulder up to 54" with the visual boards
Seeing including near, far, and depth
Hearing to communicate with co-workers, customers, vendors, and hear announcements
Talking to communicate with co-workers, customers, and vendors
Wearing proper PPE including mask, gloves, and headset

Demonstrated Skills

Able to speak clearly and persuasively; write clearly able to read and interpret written information
Ability to work collaboratively within the team for a common goal
Able to demonstrate accuracy and completion; monitors own work to ensure quality. Looks for opportunities to improve and promote quality

West Palm Beach, Florida

At Bath Fitter, we are committed to making
your bathroom renovation an easy, simple,
and enjoyable experience.

   

We want to provide the kind of service that makes people smile – the kind of service that leaves an impression. If you are satisfied with the process and the end result, then we know we've done our job!

We are dedicated to providing a quality product, one that is professionally installed by our trained and qualified staff. And we stand behind our product by offering a lifetime warranty for as long as you, the original purchaser, own your home (subject to limitations, see your location for details).

Our team includes a group of personable and friendly customer service representatives who are available to field your questions, comments, and concerns. Customer concerns are handled with care. We don’t rest until the issue has been resolved to our customer’s satisfaction.

 

 

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