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About Wells Fargo


Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description


About Wells Fargo (EGS) India Solutions
We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo (EGS) India Solutions . Currently we are 12000+ strong team members with 3 locations ( Chennai ,Bangalore and Hyderabad) in India and 1 center in Manila.

Job Description:

This position will serve as an analyst and consultant within the Platform Management Team (PMT) supporting Payments, Virtual Solutions and Innovation (PVSI) and Community Banking Technology (CBT).

Primary role is to represent the team across the organization in major initiatives with the ability to identify gaps and issues, recommend opportunity areas, and determine potential timing and sequencing of deliverables .The ideal candidate will be a self-starter who enjoys a fast-paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises.

Preferred Skills:
• ITIL Process management, service delivery and management skills are a required
• Proficient in reporting, data and process analysis
• Able to use analytics tools such as MS Excel, and able to do simple reporting queries from reporting tools/sites
• Technical knowledge, can translate technical discussion to senior management language
• Excellent communication skills and problem solving ability
• Excellent listening skills and be able to take down notes both technical and non-technical information
• Must be able to work independently, and within a team dynamics
• Willing to work on timings ( 1:30 PM - 10:30 PM IST)

Core Work Activities:

  • Coordinate install activities for Production and non-production Implementations.
  • Experience in ITIL Process (Change Management, Incident & Problem Management)
  • Monitor and improve on change management process gap for smooth delivery of project.
  • Effective Client interaction, written and verbal communication skills.
  • Manage Change Management alongside other key Business Owners.
  • Working experience on application change schedule and implementation co-ordination
  • Experience in preparing the Daily

    Summary

    Reports and Weekly Summary Reports.
  • Escalate promptly any issues that may impact operations.
  • Takes ownership and follows through on tasks; drives decisions; results- oriented
  • Identify gaps in existing process and implement solutions to address them
  • Demonstrate ability to work with and support cross-functional project teams.
  • Accepts, prioritizes, and categorizes Change Request.
• Responsible for notification, tracking, timeline alerts, and escalations when needed
• Maintain timelines, track deliverables and issues
• Compile a weekly, monthly or annual reporting that can provide status updates to all stakeholders
• Provide analysis and problem solving when and where needed
• Identify opportunities to enhance existing processes, provide inputs for process improvement
• Follow all defined IT standards and processes


Market Skills and Certifications


About Enterprise Global Services


Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview


Payments, Virtual Solutions, and Innovation /Community Bank Technology (PVSI/CBT) within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support. It also helps CBT PVSI CIO group in transforming the technology organization. This includes collaborating with Risk Management, Enterprise Architecture, Strategy, Shared Service and Infrastructure teams.

About the Role


This position will serve as an analyst and consultant within the Platform Management Team (PMT) supporting Payments, Virtual Solutions and Innovation (PVSI) and Community Banking Technology (CBT).


Responsibilities



•Coordinate install activities for Production and non-production Implementations.
•Experience in ITIL Process (Change Management, Incident & Problem Management)
•Monitor and improve on change management process gap for smooth delivery of project.
•Effective Client interaction, written and verbal communication skills.
•Manage Change Management alongside other key Business Owners.
•Working experience on application change schedule and implementation co-ordination
•Experience in preparing the Daily Summary Reports and Weekly Summary Reports.
•Escalate promptly any issues that may impact operations.
•Takes ownership and follows through on tasks; drives decisions; results- oriented
•Identify gaps in existing process and implement solutions to address them
•Demonstrate ability to work with and support cross-functional project teams.
•Accepts, prioritizes, and categorizes Change Request.
•Responsible for notification, tracking, timeline alerts, and escalations when needed
•Maintain timelines, track deliverables and issues
•Compile a weekly, monthly or annual reporting that can provide status updates to all stakeholders
•Provide analysis and problem solving when and where needed
•Identify opportunities to enhance existing processes, provide inputs for process improvement
•Follow all defined IT standards and processes

Essential Qualifications


•Experience of more than 7+ years in Service Management.
•ITIL Process management, service delivery and management skills are a required



Desired Qualifications


• ITIL Process management, service delivery and management skills are a required
• Proficient in reporting, data and process analysis
• Able to use analytics tools such as MS Excel, and able to do simple reporting queries from reporting tools/sites
• Technical knowledge, can translate technical discussion to senior management language
• Excellent communication skills and problem solving ability
• Excellent listening skills and be able to take down notes both technical and non-technical information
• Must be able to work independently, and within a team dynamics
• Willing to work on timings ( 1:30 PM - 10:30 PM IST)

We Value Diversity


At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 62777

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At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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