Fort Myers, Florida

POSITION PURPOSE
The Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services, meet customer expectations and resolve customer service issues.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40%-Schedule open services with customers and installers.
10%-Place product re-orders when needed and track to ETA to schedule services.
10%-Open new service orders for customers that call in.
20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center.
10%-Close completed services by making completion calls to customers to confirm satisfaction.
10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.
NATURE AND SCOPE
This position reports to Branch Installation Manager
This position has no Direct Reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant condition
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:

Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:

Knowledge, Skills, Abilities and Competencies:Ability to work as part of a team and be self-motivated with little supervision
Proven ability to manage multiple task simultaneously
Excellent communication skills, both written and verbal
Excellent organization skills and atten

Fort Myers, Florida

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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