Fort Worth, Texas


The Patient Account Representative is responsible for performing internal medical record audits to ensure billing operations meet compliance with State and federal guidelines for accurate claims processing. This position processes electronic and paper claims for Nursing (hourly and visit), Rehab, Durable Medical Equipment, and Infusion services, reconciles patient accounts and works with the accounts receivable; providing the Patient Account manager with financial data; volume data and trend analyses. This position serves as liaison between assigned departments and patient accounts, communicating effectively with patients, payors and other departments regarding collection of outstanding accounts, maintaining proper documentation and edits of work performed; and at all times maintaining a professional demeanor.

Education & Experience

  • High School Diploma; some college hours preferred
  • 1 year billing or related experience in Home Health setting; in lieu of billing experience, 5 years of customer service.
  • Strongly prefer 1 year of excellent phone etiquette skills and professionalism.
  • Knowledge of federal and State billing guidelines
  • High degree of interpersonal skills
  • Computer proficiency

Additional Information


Fort Worth, Texas

About Cook Children's Cook Children's Health Care System embraces an inspiring Promise – to improve the health of every child in our region through the prevention and treatment of illness, disease and injury. Based in Fort Worth, Texas, we’re proud of our long and rich tradition of serving our community.

Our not-for-profit organization is comprised of eight companies, including our Medical Center, Physician Network, Home Health Company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.  With more than 60 primary, specialty and urgent care locations throughout Texas, families can access our top-ranked specialty programs and network of services to meet the unique needs of their child.

For nearly 100 years we’ve worked to improve the health of children from across our primary service area of Denton, Hood, Johnson, Parker, Tarrant and Wise counties. We combine the art of caring with leading technology and extraordinary collaboration to provide exceptional care for every child. This has earned Cook Children's a strong, far-reaching reputation with patients traveling from around the country and the globe to receive life-saving pediatric care.

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