Hyderabad,

Deliver business value through Right and Fast partnership

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities

  • Facilitate issue identification and analysis
  • Investigate and resolve technical issues
  • Track requests resolution
  • Provide technical training
  • Build relationships with customers
  • Test products & software
  • Develop and share knowledge

YOU MUST HAVE

  • Bachelor's degree / equivalent, or High school diploma with significant relevant experience.

WE VALUE

  • Customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • Some experience with a variety of the businesses product programming languages

Additional Information

  • JOB ID: HRD122059
  • Category: Customer Experience
  • Location: Lot 115 (P),Nanakramguda Village,,Serilinganpally Madndal, RR District,Hyderabad,TELANGANA STATE,500019,India
  • Nonexempt
Engineering (EMEA)

Hyderabad,

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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