Foster City, California

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Customer Service Representative opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

At HCA Healthcare, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K(100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

We are seeking a(an) Customer Service Representative for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Pacific Partners Management Services (PPMSI) is a managed services organization formed in 1997 with administrative offices located in the heart of the Silicon Valley in Campbell CA . We provide services to IPAs in the Santa Clara and Monterey Bay areas. Our managed care and ACO services support approximately 1,000 independent physicians and include executive management, full financial services, utilization management, quality improvement, credentialing, contracting, claims processing and provider and member network services.

PPMSI is part of HCA Physician Services Group (PSG), the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 750 practices, Urgent Care Facilities, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated and innovative leaders who are committed to excellence in every aspect of their career.

 

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What you will do in this role:

The Customer Service Representative’s primary function is to answer member telephone calls and correspondence, research issues and respond to member and provider inquiries and concerns.

DUTIES AND ESSENTIAL JOB FUNCTIONS

  1. Answers member and provider telephone calls within performance standards, following departmental procedures.
  2. Researches and responds to caller’s questions and concern received via telephone and mail and on-line.
  3. Responds in writing or with appropriate telephone contact to inquiries.
  4. Coordinates resolution of member issues with Claims department.
  5. Coordinates resolution of provider issues with Network Management, Medical Management and Claims departments.
  6. Logs and /or tracks caller contacts in the computer system.
  7. Conducts member/provider satisfaction surveys as instructed.
  8. Assists in stuffing envelopes for mass mailing, as required.

What Qualifications you will need:

  1. High School diploma or equivalent.
  2. Minimum 2 years’ experience in provider or customer service, preferably in a high volume call center environment.
  3. Ability to understand health plan benefit programs sufficiently to explain programs to members.
  4. Effective written and verbal communication skills, particularly skilled in handling telephone contacts.
  5. Ability to research questions, identify issues and route system or procedural problems to the supervisor.
  6. Ability to understand the computer system and be proficient in accessing history and data files on line.
  7. Ability to work well within a team environment.

Pacific Partners Management Services (PPMSI) is a managed services organization formed in 1997.  We provide services to IPAs in the Santa Clara and Monterey Bay areas.  We support over 1,000 independent physicians.  Our services include executive management, financial services, utilization management, quality management, credentialing, contracting, claims processing and provider of member network services.  We are a part of HCA Healthcare’s Physician Services Group (PSG). 

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Customer Service Representative opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Foster City, California

HCA Serving Those Who Have Served Us So Faithfully.

Guided by the principle that quality care begins with the warmth, compassion, and positive attitude of our employees, HCA has consistently proven to be the nation’s leading healthcare provider with the widest range of employment opportunities.

Since our founding over 40 years ago, HCA has grown in size and services with over 280 affiliate facilities in 20 states and England. Our family of nearly 190,000 strong is dedicated to developing innovative strategies and practices to better the human condition.

Above all else, we are committed to the care and improvement of human life. Expert care, ethical conduct, innovative technologies, and best practices are the core of our resources. Through these, we strive to deliver high-quality, cost-effective, community-centric health care for approximately 18 million patients annually.

HCA has over 7000 open requisitions in hospitals, diagnostic, outpatient and business operations across 20 states in the U.S.

Our employment opportunities fill job classes in both patient care and business support services. While a majority of positions account for clinical backgrounds, HCA has many opportunities in supply chain and logistics, IT, engineering and technical, administrative and managerial, sales, finance and accounting, environmental, plant ops, HR and many more.

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