Canton, Massachusetts

Join a team recognized for leadership, innovation and diversity

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. 

Working at Honeywell is not just about developing cool things. That is why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

As a Field Service Technician, you will respond and resolve service calls providing technical support and troubleshooting to Honeywell customers in the Greater Boston area. Additional responsibilities related to the technical delivery of small service jobs, time and material work, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – Fire Alarm & Life Safety category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

Key Responsibilities

Technical and Job-Related Responsibilities

  • Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule
  • Complete documentation of all work done, including all readings, offsets, etc.
  • Perform system backups, install appropriate updates and patches
  • Maintain customer system documentation with any configuration or model changes.
  • Respond to emergency service calls as required
  • Keep abreast of changes and new developments in product and preventive maintenance techniques
  • Availability for and performance of duties outside of normal working hours as required

Customer Management

  • Promote, build and maintain good customer relations
  • Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
  • Demonstrate system and provide training to customers as required
  • Be aware of service contract scope of service, equipment coverages, and requirements

 Health and Safety

  • Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment

Administrative Responsibilities

  • Be responsible for Honeywell’s assets such as tools, software, and site database
  • Keep documentation and paperwork up to date

Other Requirements

  • Security and other clearances as required by client
  • Ability to travel throughout the service area, with occasional overnight stays
  • The successful candidate must have a driving record acceptable to Honeywell
  • The successful candidate must be willing to work in the Greater Boston area.


You Must Have

  • High School Diploma/GED. 
  • NICET Certification
  • MA Fire Alarm License.
  • 3+ years of experience with commercial building automation and fire alarm systems.
  • 1+ years of experience with Microsoft Office applications.
  • A valid driver’s license.
  • Ability to service clientele in the Greater Boston area.

We Value

  • Notifier certification and/ or Honeywell fire systems experience.
  • Associate or bachelor’s degree in Engineering.
  • Advanced diagnostics and troubleshooting skills.
  • Ability to read and interpret mechanical/electrical drawings, diagrams, and sequences of operation.
  • Knowledge of HVAC or security/access controls systems. 

Additional Information

  • JOB ID: HRD121941
  • Category: Customer Experience
  • Location: 65 Shawmut Rd,Canton,Massachusetts,02021,United States
  • Nonexempt
  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Canton, Massachusetts

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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