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Client Reference Code: 280410-2
JOB SUMMARY
The Spectrum Sr. National Account Manager is responsible for dedicated account management of National Spectrum Authorized Partners within the Retail channel. Provides oversight and support to protect/grow revenues by proactively managing the day-to-day relationship of assigned National Spectrum Authorized Partners to maximize sales opportunities. Develops/executes new business verticals and partnerships to improve market share within the Authorized Partner program.

MAJOR DUTIES AND RESPONSIBILITIES
Prospect and onboard targeted national partners. Required to conduct business development analysis regularly and close top partners to increase new business revenue and gain better market share in the industry.


Responsible to work closely with corporate team to build a proper strategy, operations and support plan to execute with assigned Spectrum Authorized Partners.

Meet or exceed assigned KPI metrics including, but not limited to revenue goals, sales quotas, product mix, churn, etc.

Provide high level of account management to ensure Authorized Partner has the training, tools, merchandise and support needed to be successful.

Conduct regularly scheduled meetings and account reviews with assigned Authorized Partners ensuring they are selling Spectrum, meeting their targets and are current on all products, services, promotions, etc.

Partner closely with the stakeholders/decision makers, from assigned and prospecting accounts, to create and manage growth plans.

Work cross functionally with our corporate operations, strategy and divisional teams to ensure alignment with the companies/department objectives.

Serve as company expert on product knowledge/mix, coverage footprint and pricing related to Charters competitors and complementors.


Act as Authorized Partners voice internally to properly report successful initiatives as well as opportunities including sales impact factors, operational challenges, etc.

Ensure that Authorized Partners staff is trained on sales promotions, rate changes and order entry process, etc.

Develop go-to-market enterprise wide business strategies to execute favorable cost per acquisition models while enhancing Charters presence within the authorized partner space.


Coordinate and assist with special events in stores/call centers, arranging promotional offer, overseeing set-up and staffing.

Perform additional duties as requested by supervisor


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Second language (Spanish) is preferred
Ability to establish rapport with partners in senior positions

Ability to negotiate and close national business contracts
Ability to prioritize and organize effectively
Excellent oral and written communications skills
Ability to develop and make formal presentations to assigned partners; externally and internally
Ability to work with others to resolve problems, handle requests or situations
Ability to work independently
Ability to use personal computer and software applications


Education
College degree in sales and/or marketing, or equivalent experience

Related Work Experience
10 years: Industry specific experience in cable, internet, telephone, and mobile products
5 years: Account Management

5 years: Authorized Partner sales experience (preferred)
1 year: Call Center experience (preferred)

Certifications and/or Licenses
Valid driver's license and car

WORKING CONDITIONS
Approximately 75% of time spent in partner locations
Some weekend and evening work
Overnight Travel Required

Job Code : SAE222 Sr Key Account Manager

280410BR

For more information on Spectrums benefits, please click here.

For more information on Spectrums benefits, please click here.

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Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.