Northbrook, Illinois

Job Description
As a Salesforce Product Owner – Senior Advisor, you will lead the strategy, development, implementation and adoption of the Care department’s new CRM (Customer Relationship Management) platform. You will collaborate with other product advisors, ensuring that the CRM Integration team meets its goals on time and within budget. You will also be responsible for managing a seamless integration of the new CRM across the Care operations. The Senior Advisor will also serve in a Product Owner/capability team lead role, balancing business and IT needs in scrum and helping to mature the overall business team’s level of SFDC (Salesforce Dot Com) knowledge.

Additional responsibilities include:
• Interfacing and communicating directly with Senior Leaders from different areas of the organization.
• Owning oversight of a portfolio of products/initiatives such as, reporting and analytics on product work
• Establishing and maintaining metrics to measure performance of work Creating and sustaining relationships with other organizations (IT, Finance, etc.)
• Facilitating working sessions / steering committees to drive initiative performance.

The successful candidate will have proven Salesforce product knowledge and the ability to demonstrate how they have improved efficiencies in a contact center space. The role requires strong leadership across multiple teams and departments, the ability to communicate with a technical aptitude, and a strong familiarity with Agile methodologies.

This is a work from home opportunity.

Required Qualifications
• 5+ years of Salesforce or similar Customer Relationship Management (CRM) product features and capabilities experience
• Minimum 5 years of Program and/or Project management experience
• Minimum 5 years of management experience

Preferred Qualifications
• Project management certification from an accredited organization or institution
• Understanding of Waterfall, Agile, and/or Scrum methodologies
• Experience in PBM Operations with an understanding of Care operations
• Experience in a healthcare environment and/or CRM software environment
• Intermediate working knowledge of Microsoft Office applications including Access, Word, Excel and PowerPoint
• Demonstrated success uses written and verbal communication skills to present information.

Education
Bachelor's degree or equivalent work experience

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Northbrook, Illinois

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses

 

"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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