Louisville, Kentucky

Job Summary

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The IT Senior Analyst, OTC leads regional or local projects, solutions and/or processes of medium-to-high complexity within the Order-to-Cash function. The Senior Analyst may lead teams of non-employee resources and provide mentoring and coaching to junior team members. He or she participates actively on committees representing inter/intra IT organizations.

The Senior Analyst identifies, quantifies and prioritizes solutions to address business and technical issues; influences and negotiates to achieve business strategy and deliver results to internal/external partners; and functions as leader and subject matter expert in one or more of the following capacities: functional, technical, and/or project management. He or she researches and validates innovative solutions (both external and internal), leveraging best practices for quality and process efficiencies. In addition, this role leads assignments and/or maintains systems of medium to large complexity, with responsibilities that include: requirements definition, solution design, configuration, test execution/coordination, solution implementation, and support.

Principal Duties and Responsibilities

  • Acquire and maintain an in-depth understanding of current business processes, data architecture, applications and technical infrastructure
  • Meet regularly with business partners to understand and document business processes & new business initiatives
  • Collaborate with business partners to identify opportunities for business process improvements
  • Assist business partners with getting value from existing systems
  • Manage small projects and enhancements as needed following established IT PMO processes
  • Supervise consultant/contractor activities as needed
  • Align work with all appropriate regulatory, compliance and quality assurance processes
  • Proactively enforce worldwide and local security policies to ensure IT information assets are protected.
  • Consistently apply the concepts of appropriate standard methodologies and best practices.
  • Lead business requirements sessions for new project initiatives and deliver formal documents for review and approval
  • Perform fit/gap analysis of business requirements and current or targeted solutions capabilities
  • Develop functional design specifications
  • Collaborate with developers to convert functional designs specifications into technical design specifications
  • Facilitate/Participate in user acceptance test events
  • Ensure that appropriate project and system documentation is completed and stored as required
  • Facilitate promotion of system changes by following approved change control processes
  • Troubleshoot data and application problems, perform root cause analysis, and resolve customer issues in a timely manner
  • Serve as the key analyst for software applications used by the business and be the primary point of contact for support issues
  • Interface with suppliers and vendors as needed to evaluate software, hardware or services and make recommendations.

Expected Areas of Competence

  • Strong interpersonal, influence and communication skills (written/verbal/presentation) at multiple levels
  • Strong analytical, organizational, critical thinking and win-win negotiation skills
  • Excellent project management and work planning skills; must be able to multitask effectively
  • Winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach
  • Demonstrated success leading IT projects of low-to-medium complexity at the regional or local level
  • Results oriented; proven ability to deliver results on-time and on-budget
  • Willingness to embrace change and adapt to new circumstances
  • Demonstrated ability to work successfully within a team environment and to build effective working relationships
  • Understanding of formal system development life-cycle methodologies
  • Proficient in Order-to-Cash processes, including but not limited to:  Order Management, Customer Pricing, Distribution, Billing, A/R, Returns, Consignment Inventory Management


Education/Experience Requirements

  • BS in Computer Science, Business Information Systems, or related area with at least 5+ years of experience working as a Systems Analyst demonstrating expected areas of competence as outlined above; OR MS in Computer Science, Business Information Systems, or related area with at least 3+ years of experience working as a Systems Analyst demonstrating expected areas of competence as outlined above
  • 3+ years of working experience with fundamental Order-to-Cash business processes required
  • 3+ years of experience with SAP Order-to-Cash functional experience required (S/4HANA is a plus).


Travel Requirements

Up to 15%

Additional Information


At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

Zimmer Biomet is embarking on the next exciting chapter in its journey as a hi-tech Medtech company.
Our teams develop advanced technologies such as our ROSA® robotics, our smartphone app mymobility®, our OrthoIntel Orthopedic Intelligence Platform, and more to improve patient outcomes; our patients experience next level care through our pioneering innovative technology solutions. This is part of the reason why Zimmer Biomet was selected as the 2019 Medtech Company of the Year; and, both 2018, 2019 & 2020 100 Best Places to Work in IT.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. This is why we offer you a competitive rewards package that includes medical, dental, vision, life and disability insurance, wellness incentives, employee assistance programs as well as paid time off for vacation and holidays.

Compensation Range 86,700-102,00


Louisville, Kentucky

Zimmer Biomet Team Members share the singular purpose of working to restore mobility and improve the quality of life for patients around the world. With operations around the world, we’re looking for Team Members who would like to make a difference in people’s lives.

We hire talented and highly motivated people with a range of skills, experiences, and backgrounds to fulfill roles in careers such as engineers and clinicians, or in quality and regulatory affairs, manufacturing, marketing, sales, and information technology, to name just a few.

Your chance to push the boundaries of innovation and make a valued contribution to helping people around the world find renewed vitality starts here. If you’d like to learn more about becoming a Zimmer Biomet Team Member, here are some Frequently Asked Questions.

If you’re ready to take the next step toward becoming a Team Member, use the Job Alert Feature to set up Zimmer Biomet job alerts and receive email notifications when relevant positions become available.

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Zimmer Biomet is an equal opportunity and affirmative action employer. M/F/Disability/Veteran

Applicants have rights under Federal Employment Laws:  Family and Medical Leave Act (FMLA) PosterEqual Employment Opportunity (EEO) PosterSupplemental Equal Employment Opportunity (EEO) is the Law PosterEmployee Polygraph Protection Act (EPPA) PosterPay Transparency Notice Poster

U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Zimmer Biomet participates in E-Verify to confirm work authorization. View the E-Verify posters in English or Spanish, as well as the Right to Work poster in English or Spanish.

We invite all interested and qualified candidates to apply for employment opportunities.

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