, Virginia

**Company :**

Highmark Health

**Job Description :**

**I. GENERAL OVERVIEW:**

Manages activities of various IT personnel. Makes decisions on personnel actions (promotions, hiring, terminations, etc.) Develops talent, Addresses resource management, cultivates capabilities of staff, planning and coordination of work, and managing performance. Responsible for the oversight of the daily operations. Controls expenses within the operating unit and is responsible for meeting budget goals. Actively involved in the coordination, implementation, problem solving, communication, and training of new technologies and processes, as they are developed and moved into the environment.

**II. ESSENTIAL RESPONSIBILITIES:**

1. Provides subject-matter direction and guidance to lower-level staff

• Trains, develops, and mentors staff

• Assigns, monitors, and reviews progress and accuracy of work

• Provides technical leadership in first-line resolution of complex technical problems

2. Provides Staff Management oversight

• Hires, promotes, separates or makes recommendations regarding same

• Conducts performance reviews and assesses, manages performance

• Engages in skills assessments and promotes professional development of staff

• Assigns tasks, schedules work and establishes priorities

3. Adheres to Departmental budgeting and fiscal responsibilities

• Oversees process for recording hours

• Schedules work and assignments to maximize appropriate use of resources

Optimizes the utilization of resources by applying appropriate concepts, technologies and workflows

4. Provides deep expertise in assigning and overseeing work of staff. Visualizes, articulates, and solves moderately complex problems/issues

• Communicates effectively with all levels of the organization

• Connects strategy to employee’s job responsibility

• Participates, as necessary, in training and development to remain current in field(s) of expertise.

5. Actively participates in project teams

• Manages and tracks project details

6. Promotes continuous improvement of processes and delivery of results within assigned unit/area. Ensure compliance with corporate [and industry?] standards, policies and regulations (SOX, SSP, DIACAP, PHPLC, etc.)

7. Provides leadership during periods of transition as the organization changes to respond to business opportunities/challenges, new technologies, legislation and other environmental factors

8. Other duties as assigned or requested.

**III. QUALIFICATIONS:**

_Education,_ _Licenses/Certifications,_ _and Experience_

Minimum

• *Bachelor’s Degree in Computer Science, Information Science or comparable major

8+ years’ experience

• Or Master’s Degree +2 years exp.

Preferred

Master’s Degree

_Knowledge, Skills and Abilities_

+ SCCM

+ Basic computer troubleshooting

+ End user computing experience

+ Understanding of how patching and software packaging works

+ Windows 10 exp.

A Team Manager must also possess the following knowledge, skills and abilities:

(1) Working knowledge of reporting software

(2) Proficient knowledge of end-user personal computing skills

(3) Proficient PC skills and knowledge on files and folders.

(4) Proficient analytical skills and problem solving abilities.

(5) Strong interpersonal skills to manage employees and interact appropriately with senior management, internal clients, and external customers

(6) Ability to adapt to change, multi-task, meet multiple deadlines, collaborate, lead others, work on a regular and timely basis and work irregular hours, holidays and weekends.

**Language (Other than English):**

None

**Travel Requirement:**

0% - 25%

**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**

**Position Type**

Office-based

Teaches / trains others regularly

Never

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J174488

, Virginia

Invest in yourself by becoming part of the Highmark Health enterprise! Build and grow your career with the tools and resources you need to be successful in our innovative and transformational environment. From new hire training to advanced education opportunities, career planning is a continuous journey that leads to your personal and professional growth and our success.

Whether your focus is nursing, information technology, actuarial, finance, marketing, sales, operations or one of our many other professions, our companies offer opportunities to develop and expand your career while making health care accessible, understandable and affordable for our millions of members, patients and customers.

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