Kuala Lumpur,

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. DUTIES AND RESPONSIBILITIES: Motivate and strategize how the team will meet efficiency, productivity and consistency targets Perform twice a month check-point on the analyst’s performance using scorecards as a point of discussion Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals Elevate and escalate red flags to management on a duty of care perspective Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed. Guarantee that base operational expectations and information security policies are enforced Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation Facilitate team meetings and team huddles Create an engaging and fun work atmosphere for the team First point of escalation and clarification on HR-related matters and concerns Course correct non-performing metrics and analysts through root cause analysis and solid action planning Perform monthly sit down sessions to gather insights and innovation ideas Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed) Ensure that SMEs are performing their duties and responsibilities


+ Graduate with 6 years of working experience, preferably with experience in leading teams

+ Ability to motivate teams and rally the group toward organizational goals

+ Excellent oral and written communication skills.

+ Passion for learning and creative problem-solving.

+ Strong knowledge of cultural context in the user countries supported

+ Good knowledge of language of the countries supported is an advantage

+ Analytical frame of mind.

Kuala Lumpur,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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