Chandler, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Treasury Management & Payment Solutions

  • Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
  • Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

Digital Solutions for Business (DS4B) is part of the Treasury Management business division.  The Digital Solutions for Business team manages customer-facing digital channels on behalf of all Wholesale lines of businesses and several enterprise digital channels. Our mission is to deliver value to our customers and our business partners by providing best-in-class digital experiences. We put our customers at the center of every decision we make by focusing on their needs, being a leader in digital solutions and keeping things simple. We bring together a unique set of experts in digital product management, design, research, analytics and fraud prevention.

The Role:
The Digital Consultant will be responsible for supporting digital strategy, design, and delivery of the Commercial Banking, Corporate and Investment banking transformation. Specifically, this role will involve:

Business Management

  • Establish and maintain relationships with the key business and technology stakeholders on product capabilities and priorities
  • Defining the roadmap from early prototypes, through minimum viable product (MVP), to the first and subsequent releases.
  • Work within the product budget established in consultation with business sponsors and product-line management by balancing resources across customer and market research, competitive analysis, vision development, and prototyping, but primarily to sustain product teams to deliver and maintain the product.
  • Work with key stakeholders to make frequent and dynamic prioritization decisions based on the latest product analytics, product team metrics and customer feedback. Define, track and communicate key product performance indicators as required to inform this process, and track business results.
  • Bring the product to market by ensuring the firm is prepared to deliver and service the product throughout its life cycle.

Product Delivery Management

  • Act as the "keeper (and communicator) of the vision" to translate the product strategy and vision developed with business stakeholders into what the product team must bear in mind every day to ensure they are building the right product.
  • Define the product roadmap based on business outcomes.
  • Delivering the digital customer centric vision and implementation that will significantly improve the customer and team member experience
  • Developing prototypes and MVPs to test hypothesis
  • Operating as primary interface between business, tech, ops, risk, legal and compliance to drive digital solutions

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.



Required Qualifications

  • 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting



Desired Qualifications

  • Experience in product management, business analysis, marketing, operations and/or strategic/consulting in a consumer oriented, technology dependent environment, in financial services or related industries
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Knowledge and understanding of internet, mobile, and tablet technology
  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
  • Knowledge and understanding of product or program management: development of roadmaps, strategies, and management of products ranging from concepts in ideation through to market delivery
  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department
  • Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
  • Knowledge and understanding of project management methodologies: used in waterfall or Agile development projects
  • A BS/BA degree or higher



Other Desired Qualifications
  • Wholesale or commercial banking experience
  • 10+ years of experience in financial services or other regulated industries
  • 3+ years of experience working in or with lean and agile software delivery teams
  • 3+ years of experience working with design professionals within the design thinking process to include assisting in user experience design
  • Familiarity with the principles of design thinking in a lean and agile software delivery environment Experience managing large transformation programs and multidisciplinary teams
  • Strong understanding of business transformation, digital, information architecture, software build, design thinking and service design techniques
  • Ability to navigate ambiguity with an entrepreneurial mindset, create shared vision, inspire collaboration, and drive change with momentum
  • Consulting or agency experience managing large, complex, multidimensional projects
  • Experience of engaging executives and other stakeholders to support important business decisions


Job Expectations

  • Ability to travel up to 10% of the time



Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $126,000 Mid: $180,000 Max: $234,000
NC-Charlotte: Min: $105,000 Mid: $150,000 Max: $195,000
AZ-Chandler: Min: $105,000 Mid: $150,000 Max: $195,000
MA-Boston: Min: $126,000 Mid: $180,000 Max: $234,000



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Chandler, Arizona

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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