Watertown, Massachusetts

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Manager to join our Clinicals team within our Product Management organization. In this role you will be responsible for one product area within their overarching Product's portfolio; understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. In this role, you will serve as the Product Owner working daily with scrum teams defining and writing user stories, prioritizing product backlogs and making trade off decisions between scope and schedule.

The Team: Our Clinician Experience zone is a passionate group of Product Management, Engineering, UX, and Patient Safety professionals. We collaborate to deliver an efficient, tailored, and intuitive experience for our healthcare providers so they can deliver high quality patient care.

Job Responsibilities
  • Coordinate and contribute to the definition of assigned product area
  • Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility
  • Define epics and user stories, clearly articulating business requirements for the problems we are aiming to solve - including UX/CX/Support requirements
  • Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement - Requesting analyses to inform backlog
  • Partner with Product Management leaders to be the voice of product decisions within the organization
  • Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
  • Cross-Functional Coordination and Stakeholder Management
  • Serve as Product Owner for scrum teams covering assigned product area
  • Partner with Product Management leaders to drive portfolio and product strategy
  • Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
  • Engage with Sales, AM, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions
  • Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know

Typical Qualifications
  • Bachelor's Degree or equivalent experience in Product Management
  • 2+ years of product management experience
  • Experience working with stakeholders in a business environment across cross-functional groups
  • Understanding of product management best practices, including agile development environments
  • Demonstrated success at driving results in a fast-paced environment and managing simultaneously competing priorities
  • Excellent verbal and written communication skills
About athenahealth
  • Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
  • Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home to several restaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee café and food trucks that rotate every day.
  • Our Culture: At athenahealth, our employees (or "athenistas") are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at

taoperations@athenahealth.com for assistance.


Watertown, Massachusetts

athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale. For more information, please visit www.athenahealth.com

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