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General Job Summary:

The primary responsibility of a Quality Analyst (“QA”) is to review Medical Disability Examination (“MDE”) reports and Disability Benefits Questionnaires (“DBQs”) generated by medical providers on Veterans evaluated on behalf of the Department of Veterans Affairs (the “VA”). A QA works closely with medical providers to ensure MDE reports and DBQs are consistent with the quality and timeliness requirements of the VA.

Essential Job Functions:

1)    Adhere to the company’s Standard of Conduct at all times, in all job functions;
2)    Exercise independent discretion and decision-making on behalf of the company with regard to medical provider interaction and relationships;
3)    Review MDE requests from the VA to ensure that all claims made by a Veteran to be evaluated are properly reflected on the appropriate DBQ(s);
4)    Review MDE reports and DBQs submitted by medical providers for typographical and grammatical errors, and internal consistency and continuity, ensuring that each has been fully completed and meets the requirements of the VA, including, but not limited to, ensuring that all claims made by a Veteran have been addressed on the appropriate DBQ and that the medical provider has rendered a diagnosis or a statement explaining why a diagnosis is not warranted;
5)    Communicate with medical providers regarding their MDE reports and DBQs and, at the discretion and direction of the medical provider, facilitate any necessary corrections, prior to submission to the VA;
6)    Verify that any special requests or necessary second reviews have been completed, consistent with the VA’s preferences;
7)    Ensure that all diagnostics requested by the medical provider have been completed, reviewed by the medical provider, and are submitted with the final report;
8)    Perform daily queue maintenance to ensure that every case assigned has any updated notes and any needed action has been taken;
9)    Communicate with the Medical Advisory Board on any case that needs additional review, may be outside the scope of the assigned medical provider’s training or expertise, or has presented a problem/issue with the assigned medical provider;
10)    Assist Provider Training team with ongoing training and development of medical providers by reporting all problematic medical provider trends/issues; and
11)    Consistently achieve weekly/monthly qualitative and quantitative goals set by management.
    
Additional Duties and Responsibilities:

1)    Answer phone calls from medical providers;
2)    Attend meetings as directed;
3)    Communicate and assist other departments in a collaborative effort to expedite cases;
4)    Work effectively within a team dynamic;
5)    Adapt to new instructions, requests or procedures as provided;
6)    Maintain a high sense of urgency at all times;
7)    Ensure the confidentiality of Veterans’ records; and
8)    Other duties as assigned.

Knowledge/Skills/Abilities:

1)    Self-starter;
2)    Intermediate knowledge of pertinent medical terminology;
3)    Advanced verbal and interpersonal skills;
4)    Advanced written communication skills, to include excellent grammar;
5)    Advanced reading and comprehension abilities;
6)    Advanced analytical skills and detail-oriented;
7)    Advanced multi-tasking skills;
8)    Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision;
9)    Proficient typing skills; and
10)    Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

Working Conditions:

1)    Casual office environment, with some exposure to mild noise from office equipment and moderate noise generated by staff members; and
2)    Frequently utilizes phone, fax machine, computer, printer, and copy machines.

Minimum Level of Preparation and Training:

High school diploma or GED required.

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ABOUT

OUR MISSION STATEMENT – To honor and serve America’s Veterans and Active-Duty Claimants by providing quality and timely reports through fair and objective evaluations performed by trained professionals in a respectful and hospitable environment.

VES UNDERSTANDS VETERANS BECAUSE WE ARE VETERANS

VES® is a Veteran owned service company. Key members of our team across the nation are Veterans who proudly served our country. We are proud to be American and we are proud of our service.

As Veterans ourselves, some of us having gone through the VA disability claims process, we understand that our real customers are the Veterans who sacrificed for their country and deserve our utmost respect, compassion and care.

WHAT VES DOES FOR AMERICAN VETERANS

VES® has expanded the VES® services to include both national and international claims.

VES® services has a 98% Veteran satisfaction rating based on data received from anonymous survey cards. This is the highest Veteran approval rate in the industry.

The VES® service report quality, customer service and timeliness has been called the best in the industry.

VES’® full time Veterans Liaison Team, lead by a disabled Veteran of two wars, personally responds to all Veteran feedback requests and phone calls and communicates regularly with Veteran’s Service Organizations on both the state and federal level.

VES’ clinic intake specialists, many of whom are Veterans or family members of Veterans, are onsite at nearly all examinations to provide the welcoming atmosphere that Veterans deserve.

VES® is fully Privacy Act of 1974 compliant with VA inspected and approved facilities for secure records and information storage and processing.

All VES® Team Members are required to undergo a thorough background investigation, obtain Federal NACI Security Clearance, and pass Cyber Awareness and Military Procedure training.

All Veterans Evaluation Services Physicians must pass rigorous credentialing verified through the NPDB and HIPDB and are trained on the VA Claims Process and Veteran Sensitivity before being released to perform Compensation and Pension examinations.