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Poughkeepsie, New York

H.O. Penn Machinery, the Caterpillar dealer for the lower 13 counties of New York and all of the state of Connecticut, is currently HIRING for a Credit Representative to join their Poughkeepsie, NY team! 

*This position requires regular travel to the Bloomingburg, NY location.

Reporting to the Corporate Credit Manager, this position is responsible for the following tasks:


Evaluate and determine credit worthiness of assigned accounts in an efficient and effective manner to minimize risk and support sales:

  • Approve or disapprove extension of customers whose accounts are beyond the terms of their risk category or have reached their assigned credit limit
  • Adjust credit limits for each customer based on information contained in credit files and H.O. Penn's history with the customer
  • Maintain accurate credit status flags for each customer
  • Proactively build business relationships with customers through professional and courteous communication and personal visits as appropriate
  • Negotiate service charges and makes decisions on any service charge write-offs
  • Seek input from Parts, Sales, and Service Departments on credit decisions when appropriate

Ensure that assigned accounts are paid in a timely manner:

  • Call on past due accounts, either by phone or in person, focusing on largest and most problematic accounts
  • Reconcile accounts receivable statements with the customers to resolve discrepancies
  • See customers through dispute resolution process by coordinating communications between customer and the appropriate employee or department
  • Solicit help of the Parts, Sales, and Service Departments when needed
  • Solicit help of Corporate Credit Manager when needed and recommend accounts to be turned over to an attorney or collection agency
  • Assist customers by providing copies of any documents required by them to process payment

Provide support for Corporate Credit Manager:

  • Report monthly to Corporate Credit Manager on status of largest accounts
  • Report weekly on projected payments of $100K or more
  • Keep dispute list updated to ensure dispute resolution
  • Prepare bad debt analysis bi-annually
  • Knowledge of commercial credit and collection laws preferred
  • Valid driver’s license required (must be willing to visit customers and travel as needed)
  • Ability to balance the need to promote sales while protecting company assets is essential
  • Proficient in Microsoft Office (Word, Excel, Outlook) as well as possess the ability to learn and utilize various computer systems
  • Excellent oral and written communication skills required

Essential Physical Job Qualifications:

  • Standing and/or sitting for prolonged periods of time
  • Hand coordination (typing and writing)
  • Occasional forward bending and reaching
  • Occasional walking and climbing stairs
  • Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

Poughkeepsie, New York

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H.O.Penn Machinery Company is the Caterpillar Equipment dealer for the lower 13 counties of NY and the state of Connecticut. H.O. Penn operates out of five locations, all of which offer full sales and service for Caterpillar products. Our locations are the corporate headquarters in Poughkeepsie, NY, Bronx, NY, two locations in Holtsville, NY (one location houses the Power Systems division), Newington, CT and Bloomingburg, NY. H.O. Penn offers extensive service expertise in Caterpillar products and a vast inventory of parts as well as over 500 Caterpillar machines available to meet customers' rental and equipment needs. Service and sales personnel are factory trained to help provide the quickest and most cost-effective solutions to customers. The H.O. Penn dealership operates using its Managing By Values Process. H.O.Penn is dedicated to seeking all-win solutions for each of its key stakeholders: Customers, Employees, Owners, and Caterpillar. Its values" Ethical, Success, Innovation, Quality, and Communication guide H.O. Penn in its vision of becoming a high performing Caterpillar Dealer and the recognized leader in every industry it serves. H.O. Penn, serving New York and Connecticut with the best in Caterpillar machines and equipment since 1923.

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