, Texas

Job Description

The Associate Housing Account Executive (AHAE) manages housing & travel vendor bookings for a territory for timely and accurate travel bookings within budget. They are responsible for ensuring a positive customer and client experience.

Job Tasks:
  • Research, negotiate terms and set-up lodging and or/travel for clinicians and physicians, fulfilling housing requirements as dictated by the assignment parameters.
  • Conduct introduction calls and build rapport and trust with clinician and physician in order to understand and set appropriate travel and lodging expectations within company guidelines and budgets; preparing them for a positive experience with the company.
  • Ensure all necessary lodging for assignments are set, including but not limited to establishing hotel, negotiating unit lease terms and rent, order furniture delivery, set-up utilities and schedule cleaning if unit is being rolled following a prior clinician or physician move-out.
  • Communicate all necessary travel needs for assignment, including but not limited to airline, rental car, and any other required modes of transportation, as well as provide directions and maps to clinician or physician.
  • Partner with Housing Accounting to reconcile ledgers received from Properties with balance dues, rent credits, etc.
  • When applicable, ensure Intent to Vacate notifications, furniture pick-ups, utility disconnections, or other notifications or retractions are sent in a timely manner to avoid added rent post move-out.
  • When applicable, negotiate and finalize SODA or damage charges ensuring digital photos are on file.
  • Maintain communication between H&T leadership, clinician or physician, and Sales/Recruiting on an on-going basis regarding travel and lodging status or changes, incident resolution, escalations, and recommendations for future service delivery.
  • Based on assignment parameters and appropriate lodging requirements, make Friday afternoon move-in calls, assuring that the unit is prepared, utilities are on and furniture is delivered.
  • Manage all secured units and hotel folios, including rent vouchers or other paperwork related to lease obligations.
  • Cultivate effective formal and informal partnerships across departments (e.g. Recruiting, Account Management) based on open and timely communication, feedback, creative problem solving, sharing best practices, and customer focus.
  • Assist other Housing & Travel team members or leaders during times of fluctuating workloads, team coverage, on call duties; all with a positive attitude and commitment to service excellence.
  • Acts and promotes the Core Values of AMN and the vision of the Housing and Travel department

Education, Certifications & Experience

Minimum Education/Certifications:
  • Bachelor's degree of equivalent combination of education & experience

Minimum Experience:
  • 2-4 years in a fast paced, externally facing customer support department

Preferred Experience
  • Experience in travel, property management or customer services, or sales operations

Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry.

We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.

, Texas

AMN Healthcare is the innovator in healthcare workforce solutions and staffing services to healthcare facilities across the nation. AMN Healthcare’s workforce solutions - including managed services programs and recruitment process outsourcing - enable providers to successfully reduce complexity, increase efficiency and improve patient outcomes within the rapidly evolving healthcare environment. The Company provides unparalleled access to the largest network of quality clinicians and physicians through its innovative recruitment strategies and breadth of career opportunities. Clients include acute-care hospitals, government facilities, community health centers and clinics, physician practice groups and many other healthcare settings. For more information, visit http://www.amnhealthcare.com or http://jobs.amncareers.com/ to learn about AMN career opportunities.

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