Systems Engineer II - WU Information Technology - 51544 | Washington University in St. Louis - Military Veterans

at Herc - Missouri

St. Louis, Missouri

EOE Statement: Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status. Job Type/Schedule: This position is full-time and works approximately 40 hours per week.  This position is time-limited up to June 30, 2022. Department Name/Job Location: This position is in the Department of WU Information Technology.  This position is for the Danforth Campus.  Will need to be able to travel to on-campus and off-campus locations for meetings as needed.  Essential Functions: POSITION SUMMARY: Under general supervision and technical guidance, the person in this position is responsible for design, implementation, and administration support for SaaS or On-Premise technology solutions. The administrator will be the primary point of contact for vendor escalations for products in their portfolio. This particular position’s portfolio is focused on the university’s graduate school admissions system, CollegeNet. This program supports approximately 140 different academic programs and has multiple service and technology components that need stabilization. The administrator must possess a broad range of analytical/technical skills and experience with enterprise-class services. The administrator will work with a team of technical staff within the Washington University IT organization and schools to ensure that WashU IT services stay aligned with University initiatives that include research, teaching, and administrative objectives. PRIMARY DUTIES AND RESPONSIBILITIES: Perform research, analyze technology, consult vendors, and apply best practices to design solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications. Typically related to existing system enhancements or new implementations of lesser scale. Study and develop a comprehensive understanding of assigned applications. Validate, test and implement new products/applications, modules/features within an application, application releases and services. Provide consulting to end users on best practices. Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills. Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Provide technical and advisory leadership as required to complete objective and be the primary point of contact for vendor escalations for products in their portfolio. Provide training and mentoring for other personnel. Perform other duties as assigned. Required Qualifications: Associate degree plus three years of related experience or an equivalent combination of education and experience. Preferred Qualifications: Bachelor's degree plus three years of related experience or equivalent combination of education and experience. Experience working in higher education. Professional certification. Experience in enterprise-scale environments. Experience with systems analysis techniques and procedures and developing functional specifications. Experience administering or configuration large scale applications with a diverse set of users. Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer. Customer Service: Aptitude for patience, professionalism, tactfulness and empathy. Enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Able to quickly defuse stressful or anxious situations.  High aptitude for learning new technologies. Ability to effectively communicate technical issues. Effective oral and written presentation skills. Ability to adjust to changes in priorities. Ability to work with minimal supervision with a high degree of accuracy. Ability to learn quickly and adapt to new circumstances. Good organizational skills. Flexible and willing to work extended hours as necessary and recognize the need to do so. Ability to adjust scheduled time. Ability to exercise good judgment and demonstrate a proactive approach to problem. Salary Range: The hiring range for this position is $64,854 - $84,364 annually. Pre-Employment Screening: All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits: This position is eligible for full-time benefits.  Please click the following link to view a summary of benefits:   https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7 . Internal Applicant Instruction: Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.  If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.  To attach these documents, go to:  My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.