Jupiter Point, Connecticut

Job Summary

Amentum is seeking a Call Center Administrator to support our operations & maintenance team inside a pharmaceutical complex in Groton, CT!
  • Typical work hours are 6:00am - 2:30pm; hours may vary based on business demand.

This position serves as the primary customer interface for service calls at our client's facility.

Responsibilities Include:

  • Primary point of contact for all site related service requests called in or entered by site personnel
  • Inputs phone call, e-mail, or hard copy information into a Computerized Maintenance Management System (CMMS)
  • Monitors and actions work order queues and assigns to correct scheduling group
  • Coordinates some outside service calls with specific vendors
  • Dispatches technicians to perform reactive maintenance work
  • Enters work order information, sets priority, and forwards work order for further processing
  • Maintains and updates records, reports, files and communication information
  • Researches and answers all customer work order status inquiries
  • Reviews, enters and tracks MRO purchasing requisitions
  • Other duties as assigned by Management or Lead

Minimum Requirements

  • High School Diploma or demonstrated equivalent.
  • One year of experience answering and routing incoming calls (business education may substitute year for year).
  • Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.
  • Ability to obtain a security access badge at our client's location.
  • Must be willing to work overtime, holidays, various shifts, weekends, and alternative work schedules.
  • This position may require a valid Driver's License.
  • Must be a United States citizen or permanent resident.
  • This position does not include sponsorship for United States work authorization.
Physical Requirements:
  • Some tasks will require repetitive wrist movement.
  • Some tasks will require the ability to walk extensively throughout facilities during a workday.
  • Requires ability to read and understand information contained in a variety of documents or displayed on a computer screen.
  • Requires ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.
  • Requires ability to attend meetings throughout the site and potentially travel to other Amentum, customer and/or vendor locations in the area, as well as some air travel to more distant locations.
  • Requires the ability to communicate with others on the telephone and in one-on-one or group discussions, meetings and presentations.
  • Demonstrated fluency in computer use including the full Microsoft product line.
  • Requires some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
  • Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.
  • Wear steel toe safety shoes, safety glasses, gloves, hard hats and other Personal Protective Equipment as needed.
  • Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.

Preferred Qualifications

  • Experience using a Computerized Maintenance Management System (CMMS) such as EAMS, MAXIMO, or related database systems
  • Accurate and efficient data entry, organizational and follow up skills
  • Strong skills in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
  • Ability to learn new software and processes quickly
  • Ability to manage and adhere to deadlines and scheduling requirements
  • Ability to adjust and adapt to a constantly changing environment

Jupiter Point, Connecticut

Amentum brings industry-best expertise, processes, and technology to ensure the availability and reliability of our Government and commercial clients’ vital facilities and equipment. We apply our culture of excellence to operate, maintain, and manage your global assets and complex supply chains to meet modern challenges at home and abroad. You get the confidence that comes from a partner with on a century-long heritage of unrelenting dedication to our clients’ missions across the DoD, civilian agencies, and the IC.

Our leading technologies and repeatable processes are delivered by experts with a record of optimizing the quality and cost-effectiveness of support. Using tools such as our Facility Asset Management & Operations Services (FAMOS™) model, we integrate diverse operational elements into a single, unified approach providing control and visibility. This allows us to increase operational readiness and extend the life of critical facilities and equipment.

Amentum’s skilled workforce lives with outcomes rather than just works on them. Our employees hold the most sought-after certifications in the industry, including Program Management Professional (PMP), IT/Cyber, ITIL, and Professional Scrum Master (PSM). Our teams who maintain and modify vehicles, aircraft, and weapons systems work within disciplined environments certified to AS9001D, ISO 9001:2015, AS9110B, and AS9100C standards.

Whether it’s managing facilities supporting the IC’s classified missions, operating UAVs that protect our soldiers, or maintaining military equipment at remote bases abroad, Amentum has the experience, passion, and commitment to meet your critical needs.

Key Services:

  • Equipment O&M/Asset Management
  • Facility O&M and Range Support
  • Global Logistics/Supply Chain Management
  • IT/Network Support
  • Satellite Communications
  • Unmanned Systems


Similar jobs