Houston, Texas

At Houston Methodist, the Director  of Wellness Services position is responsible for  the evolution of the wellness brand and establishing strategic health management relationships with employers, carriers, vendors and consultants. The director is responsible for strategic development of Houston Methodist Wellness Services strategy as well as system-wide development, implementation, operations and evaluation of the impacts on population health, satisfaction and direct and indirect costs.  In addition, the director is responsible for increasing Wellness Services’ market share through partnerships with corporate clients.  The director is responsible for the on-going operations of  Houston Methodist Wellness Services (HMWS) which includes Houston Methodist System Employee and Spouse Wellness Program and our Corporate Wellness Program, in collaboration with Methodist strategic plans for corporate outreach.  The director is responsible for decision-making, daily operations and financial viability. The director is responsible for program and service development, marketing, sales, finances, evaluation, strategic planning and operations of all Houston Methodist Wellness Services service lines and contracts.  The director provides leadership, mentoring, coaching and direction to managers and staff within all areas of operation.  The director is responsible for quality, safety, performance excellence, growth and accomplishment of strategic, health management and operational objectives.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives.  In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment.  This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Requirements:

PEOPLE - 20%

  1. Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)
  2. Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.  (EF)
  3. Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)
  4. Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)
  5. Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF)
  6. Provide expertise in health management strategy and wellness program design and partners with physician leadership with internal partners (HR) and corporate clients through strategic planning meetings, product demo’s, outcomes reporting and analytics to develop new programs, services and protocols based on best practice standards and evidenced based practice in medicine and wellness/health promotion for patients EF

SERVICE - 20%

  1. Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.  (EF)
  2. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)
  3. Responsible for developing a health management strategic plan and operational plan for the Houston Methodist wellness program in parternship with HR Benefits as well as individual client’s wellness programs and leads RFP process and sets expectations for sales process, service, partnership and reporting (EF)
  4. Responsible for developing best practice worksite wellness programs including program design, incentives, behavior change programs, educational programs & materials and events, delivery methods, engagement strategies, data evaluation and analytics (EF)

QUALITY/SAFETY - 15%

  1. Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF)
  2. Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.  (EF)
  3. Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
  4. Stays abreast of best practices and scientific research in wellness, health promotion, preventive medicine and occupational medicine in order to strategically develop, implement and evaluate programs to improve population health, productivity, quality of life and reduce risks while controlling direct and indirect costs (EF)

FINANCE - 20%

  1. Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. (EF)
  2. Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
  3. Develops and implements a business plan to increase market share and client group and market penetration and client group. (EF)
  4. Responsible for ensuring that all cost centers meet budgeted revenue and expense targets on a monthly and annual basis (EF)

GROWTH/INNOVATION - 25%

  1. Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)
  2. Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.  (EF)
  3. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.  (EF)
  4. Partner with Employer Health Solutions and Physician’s Organization on client engagement and service delivery. (EF)

Qualifications:

EDUCATION REQUIREMENTS

  • Master’s Degree required in Health Sciences, Kinesiology, Health Promotion or related field

 

EXPERIENCE REQUIREMENTS

  • 5 years of worksite wellness, health promotion or relevant experience in wellness program management to include 3 years of people management

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

  • Certifications Preferred: Master Certified Health Education Specialist (MCHES) or Certified Health Education Specialist (CHES) and a minimum of two additional certifications: Certified Worksite Wellness Professional (CWWP). Certified Worksite Wellness Program Consultant (CWWPC), Certified Wellness Program Director, (CWPD) Certified Wellness Program Manager (CWPM), Certified Wellness Coach (CWC).

 

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
  • Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
  • Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
  • Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
  • Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
  • Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
  • Demonstrates highly effective communication skills—strong written communications and platform presentation abilities
  • Ability to work effectively in a fast-paced environment
  • Demonstrates flexibility and adaptability in the workplace
  • Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
  • Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
  • Proficiency in spreadsheet, word processing, and presentation software
  • Maintains a positive and supportive attitude and demeanor
  • Professional handling of exposure to confidential/sensitive information
  • Ability to manage a remote team

Company Profile:

Houston Methodist is comprised of a nationally recognized academic medical center and seven community hospitals with a history of health care innovation. We have consistently been recognized by several national organizations as one of the nation's best places to work.

Houston, Texas

At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

You can click on the video links below to learn more!

·  About Houston Methodisthttps://www.youtube.com/watch?v=ClN3mmKT0EI

·  Nursing at Houston Methodisthttps://www.youtube.com/watch?v=EUfmVeansTo

·  Houston - Best City to Live Inhttps://www.youtube.com/watch?v=MzLQzGBjHJw

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