Durham, North Carolina



Under the direction of the Deputy General Manager of Retail Stores, supervise, direct and coordinate activities of the clothing department in the University Store; administer established policies and procedures applicable to efficient and profitable store operations; assist Store Management in such duties as may be assigned or delegated.




  • Supervise, direct and coordinate activities of the clothing department in the University Store to include merchandising, ordering, display, damage claims, Loss Prevention, sales and inventory of departmental items, and compile, record and report information as required for accurate and up-to-date departmental records; process incoming and outgoing forms and documents according to operating procedures.
  • Ensure that the clothing department is adequately stocked with merchandise; order merchandise from Duke University Store's Distribution Center and vendors in sufficient quantity to meet customer demand; assist Stores’ management in ordering new and sale merchandise based on market trends, research, customer preferences and favorable vendor terms.
  • Track and analyze retail sales item data in order to anticipate item quantities and customer needs and changes to those needs, in order to ensure that merchandise is on hand in the manner, time frame and quantities needed to meet customer demand.
  • Assist in creating new inventory records, receiving incoming merchandise transfers, verifying packing slips for accuracy of quantities received, ensuring that all UPCs are properly linked in the Sequoia retail system, and verifying that all items are priced correctly with appropriate department codes.  Work with the Distribution Center to ensure deliveries are made in a timely manner. 
  • Organize merchandise on sales floor in a systematic, attractive, and easily accessible manner. 
  • Receive deliveries according to procedures; verify quantities and items received against packing slips, invoices and purchase orders; ensure merchandise received is in good condition.
  • Price merchandise with correct price and department code; organize merchandise on sales floor in a systematic, attractive and easily accessible manner.
  • Assist in preparation, execution, and oversight of annual physical inventories as scheduled, according to procedures. Take counts of sale, reduced, damaged and discounted merchandise; note markdown of merchandise and dispose of merchandise according to procedures. Ensure effective inventory control thru proper handling of cycle counts, price audits, mark-ups and markdowns throughout Duke Stores.
  • Assist customers in the selection of products and recommend additional purchases; answer customer calls and inquiries and resolve customer complaints; monitor for shoplifting and take appropriate actions as needed in accordance with store policy.
  • Plan and schedule work for clothing department staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of tasks.
  • Make work assignments in accordance with predetermined schedules; review the work of employees in lower classifications; assist in training new personnel.
  • Advise Stores’ management of current support status and make recommendations for the resolution of internal problems or scheduling inconsistencies.
  • Recommend various personnel functions relating to the clothing department operation including but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
  • Operate point-of-sale cash register as needed, processing all forms of transactions.   
  • Perform other related duties incidental to the work described herein.


The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.




  • Excellent communication and customer service skills. 
  • Demonstrated ability to prioritize and manage multiple tasks with close attention to detail and accuracy.
  • Ability to work both independently and as part of a diverse and close-working team in a fast-paced setting.
  • Quick learner with demonstrated problem-solving skills.
  • Ability to learn and apply new technologies as needed.
  • Some heavy lifting is required.
  • Proficiency in Microsoft Excel, Word, and PowerPoint required. 

Required Minimum Qualifications


Work requires knowledge of general business and accounting principles usually acquired through two years post-secondary education in accounting or a related business field.



Work generally requires three years of experience in a retail setting to acquire knowledge of the complex aspects of store operations and supervision. Fives years of expereince highly preferred in a retail, merchandising or similar business to acquire the experience and skills necessary to operate and supervise a successful high volume retail clothing department in an efficient, innovative and customer sensitive manner. Prefer retail supervisory experience. A combination of relevant experience and education will be considered. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Durham, North Carolina

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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