About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

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+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :11

+ Work Experience :2.5-4 years

+ Work location :Gurugram

+ Must Have Skills :Wireless Technologies Operations

+ Good To Have Skills :Enterprise Network Operations

+ Job Requirements :

+ Key Responsibilities : This role includes problem management, client liaison, technical architecture and product development 2 engineer will provide 2nd Line Support for supporting analysts, end users and delivering functions under the Enterprise Voice Portfolio Support typically takes the form of investigating and resolving problems, incident handling Availability and performance monitoring, routine start-up and close-down and maintenance of operating plans and schedules

+ Technical Experience : Voice over IP principles and PBX functionality Asterisk, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence SIP, SCCP, H323, etc 2 VPN and other remote connectivity 3 Cisco switches, routers and firewalls 4 Cisco Collaboration Product Knowledge is added advantage 5 NICE/Verint Recording Knowledge

+ Professional Attributes : Good Communication and Team Management Skills

+ Educational Qualification : Cisco Unified Call Manager and Cisco Unified Compute System certification on VoIP systems 2 CCNA

+ Additional Information : Good Communication and Team Management Skills

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.