Doha,

**CUSTOMER SERVICE REPRESENTATIVE**

**Description**

We are looking for an enthusiastic **Customer Service Representative** to join our team specializing in **Sales** for our **Distribution Business Segment** in **Doha, Qatar.** During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

**In this role, you will make an impact in the following ways:**

- Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professionals.

- Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force

- Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs.

- Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues.

- Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale). Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed.

- Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks.

**Qualifications**

**To be successful in this role you will need the following:**

- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

- Customer focus - Building strong customer relationships and delivering customer-centric solutions.

- Ensures accountability - Holding self and others accountable to meet commitments.

- Knowledge – Understanding of diesel engines and gensets components with relevant work experience in engine spare parts or service.

**Job** SALES

**Primary Location** Qatar-Qatar-Doha-Qatar, Doha, Cummins Qatar Joint Venture

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Office

**Job Posting** Apr 8, 2021, 5:23:09 AM

**Unposting Date** Ongoing

**Req ID:** 2100019U

Doha,

Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.

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