Palm Beach Gardens, Florida

Job Summary

Zimmer Biomet Dental is a global leader in implant and restorative dentistry solutions with more than 60 years of industry experience. We are proud to be part of one of the largest musculoskeletal companies in the world. Our mission is to alleviate pain and improve the quality of life for people around the world. Every 10 seconds, 24 hours a day, and 7 days a week patients around the world receive a Zimmer Biomet product, resulting in helping millions of people each year. #ZBDental

The Customer Service Representative - Sales Support is responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inbound phone calls from our sales reps in the field and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

Principal Duties and Responsibilities

  • Take in bound phone calls from our sales reps in the field review files, records, and other documents to obtain information to respond to requests.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information in our ERP system.
  • Coordinate billing with customers to request/receive purchase orders.
  • Process purchase orders and order restock of inventory.
  • Answer pricing and product inquiries.
  • Prepare customer pricing proposals (quotes) for Company product lines.
  • Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
  • Process emergency orders.
  • Other duties as assigned.

Expected Areas of Competence

  • Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
  • Ability to develop and maintain positive relationship with customers, sales reps and team members
  • Excellent verbal and written communication skills
  • Ability to write legibly with correct spelling, grammar, and punctuation
  • Ability to analyze situations and resolve problems
  • Effective working in teams to achieve the department’s objectives

Education/Experience Requirements

  • A minimum of a High School Diploma or equivalent is required
  • A minimum of 1 year of Customer Service experience is required

Travel Requirements

  • Less than 5%

Additional Information

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

Palm Beach Gardens, Florida

Zimmer Biomet Team Members share the singular purpose of working to restore mobility and improve the quality of life for patients around the world. With operations around the world, we’re looking for Team Members who would like to make a difference in people’s lives.

We hire talented and highly motivated people with a range of skills, experiences, and backgrounds to fulfill roles in careers such as engineers and clinicians, or in quality and regulatory affairs, manufacturing, marketing, sales, and information technology, to name just a few.

Your chance to push the boundaries of innovation and make a valued contribution to helping people around the world find renewed vitality starts here. If you’d like to learn more about becoming a Zimmer Biomet Team Member, here are some Frequently Asked Questions.

If you’re ready to take the next step toward becoming a Team Member, use the Job Alert Feature to set up Zimmer Biomet job alerts and receive email notifications when relevant positions become available.

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Or, search for an independent sales representative position.

Recruitment Fraud Alert

Zimmer Biomet is an equal opportunity and affirmative action employer. M/F/Disability/Veteran

Applicants have rights under Federal Employment Laws:  Family and Medical Leave Act (FMLA) PosterEqual Employment Opportunity (EEO) PosterSupplemental Equal Employment Opportunity (EEO) is the Law PosterEmployee Polygraph Protection Act (EPPA) PosterPay Transparency Notice Poster

U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Zimmer Biomet participates in E-Verify to confirm work authorization. View the E-Verify posters in English or Spanish, as well as the Right to Work poster in English or Spanish.

We invite all interested and qualified candidates to apply for employment opportunities.

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