Orlando, Florida

JOB SUMMARY: Responsible for performing preventative, diagnostic, and corrective maintenance of all audio and visual equipment; provides technical support in the day-to-day park operation of large computer controlled audio/visual, electronic messaging, projection, network, lasers, and surveillance equipment.


  • Perform routine inspections and preventative maintenance towards resort A/V systems, projection systems, surveillance systems, laser systems, and network systems. Inspections include testing, cleaning, replacement, verification and/or calibration of applicable control circuits/systems.
  • Responsible for analysis and diagnosis of systems and components to provide immediate and long term solutions that will improve operational reliability, safety and serviceability of Audio/Visual equipment, projection equipment, surveillance equipment, laser systems, and network equipment through improved diagnostics and engineering approved software and hardware revisions. This entails logical extensive troubleshooting, referencing of technical drawings/manuals, specifications and the CMMS system.
  • Provide data entry into the CMMS system, logging of P.M. inspections, corrective actions, and/or repairs made while listing parts required to implement the repairs. Also complete hard copy P.M.’s and physical logbook entries.
  • Perform audio/video set up and provide support for special events and production shoots.
  • Utilize company resources to stay current on installed audio/video equipment, maintenance procedures, maintenance best practices, and operation manuals.
  • Performs modification to audio/visual equipment as directed by management or engineering; performs diagnostics and repairs to all audio/visual equipment as assigned.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

SCOPE: Responsible for maintenance, troubleshooting, and repair of audio and video systems, electronic messaging, projection systems, network systems, laser systems, and surveillance systems in all venues resort wide.

EDUCATION: High school degree or GED required; Electronic or electrical degree or equivalent from two-year college or technical school preferred.

EXPERIENCE: 5-7 years of experience preferred: Must possess knowledge of audio and video theory as well as practical training and experience. Candidates should have advanced knowledge in the set-up and ongoing maintenance of A/V systems. Technician with formal electronics training and/or at least 5 years experience in design, installation or maintenance of A/V systems preferred. Equivalent combination of education and experience accepted.


ADDITIONAL INFORMATION: Completion of orientation checklist into CMMS system required; applicable regulatory training including confined space, forklift, heavy equipment and Lock-Out Tag Out required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved. EOE

Orlando, Florida

Universal Orlando Resort is a unique vacation destination that is part of the NBCUniversal Comcast family. For more than 25 years, Universal Orlando has been creating epic vacations for the entire family – incredible experiences that place guests in the heart of powerful stories and adventures. 


Universal Orlando’s three theme parks, Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay, are home to some of the world’s most exciting and innovative theme park experiences – including The Wizarding World of Harry Potter – Hogsmeade and The Wizarding World of Harry Potter – Diagon Alley. Universal Orlando’s on-site hotels are destinations unto themselves and include Loews Portofino Bay Hotel, the Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, and Universal’s Aventura Hotel. Its entertainment complex, Universal CityWalk, offers immersive dining and entertainment for every member of the family.

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