Benefits: This position is eligible for full-time benefits. Please click the following link to view a summary of benefits: https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7 . Department Name/Job Location: This position is in the Medicine Multispecialty Center in the Department of Medicine located on the South County Campus. Essential Functions: POSITION SUMMARY: Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services. PRIMARY DUTIES AND RESPONSIBILITIES: Obtains insurance information from patients and counsels alternative ways for financial assistance. Registers all new patients, assisting with form completion. Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms. Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Explains billing process to other IBC staff; assists with basic account maintenance activities. Assists patients with insurance questions regarding the billing process. Assists staff with sending out reminder cards and other scheduling duties. If order entry in the electronic medical record is part of job function, completes requisitions/orders per Washington University guidelines. Job Type/Schedule: This position is full-time and works approximately 40 hours per week.? Position hours are generally regular business hours. Pre-Employment Screening: All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Preferred Qualifications: Demonstrated interpersonal skills and working knowledge of insurance and financial options. Required Qualifications: High school diploma or equivalent high school certification with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience. REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). If order entry in the electronic medical record is part of the job’s function/responsibilities, Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam within six months of hire date or within a shorter time frame if noted by hiring manager. Salary Range: The hiring range for this position is $15.85 - $19.43 per hour. EOE Statement: Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status. Internal Applicant Instruction: This position is grade C06. Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.