Hefei,

Key Responsibilities
  • Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
  • Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
  • Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
  • Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
  • Executes escalation procedure.
  • Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
  • Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
  • Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.


  • Functional Knowledge
    • Works on issues where analysis of situation or data requires review of relevant factors


    Business Expertise
    • Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives


    Leadership
    • Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees


    Problem Solving
    • Exercises judgment within defined procedures and policies to determine appropriate action.


    Impact
    • Erroneous decisions or failure to achieve results will cause delays in schedules.


    Interpersonal Skills
    • Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.


    Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

    Qualifications

    Education:

    Bachelor's Degree

    Skills

    Certifications:

    Languages:

    Years of Experience:

    4 - 7 Years

    Work Experience:

    Additional Information

    Travel:

    Yes, 20% of the Time

    Relocation Eligible:

    Yes

    Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

    Hefei,

    A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

    Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.

    Employee Benefits:

    • Dental Insurance
    • Employee Assistance Program
    • Life Insurance
    • Paternity Leave
    • Custom Work Station
    • Disability Insurance
    • Gym/ Wellness Reimbursement
    • Health Savings Account (HSA)
    • Maternity Leave
    • Paid Time Off
    • Sick Leave
    • On Site Gym/ Fitness Classes, Clinic (Site Dependent) 

    What Happens After I Apply?

    Once you click ‘Apply Now’ on an Applied Materials job posting, you will either be re-directed to fill out an application on Applied Materials' career page or be given a confirmation of submission.  If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Applied Materials reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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