Hyderabad,

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

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+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :9

+ Work Experience :6-8 years

+ Work location :Hyderabad

+ Must Have Skills :Microsoft Azure IaaS

+ Good To Have Skills :Microsoft Azure Data Services,Microsoft Azure DevOps

+ Job Requirements :

+ Key Responsibilities : Experience in of Operations support Handle L1 Activities on Jira and SNOW tickets Work through KBs to provide information to end client Raise SNOW ticket for L2 up issues and follow-up with relevant team Azure Fundamental knowledge Azure Infra, data services

+ Technical Experience : Develop the Operations model for current Azure Env with Operations Lead Handle L1 Activities on Jira and SNOW tickets Work through KBs to provide information to end client Raise SNOW ticket for L2 up issues and follow-up with relevant team Coordinate between Client SME to Trouble shoot issue with and provide solutions Involve on triage call with different team to resolve the issues Handle generic mail inbox, incidents Azure Fundamental knwoledge

+ Professional Attributes : Good team player

+ Educational Qualification : BTEch MCA

+ Additional Information : Good communication skills

15 years of full time education

Hyderabad,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.