Toano, Virginia

Position Summary
To ensure customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources and communicating with team members, sales and operations. To effectively minimize costs, resolve issues, manage time, material and hauling resources. To add value to the customer experience by responding to demands using all available resources and providing options for customer success. Model behaviors that are in alignment with Luck Stone's Mission, Vision and Values.

Essential Function % of Time Spent on Function
1. Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer. Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions. 40%
2. Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationship with customers. Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations. 30%
3. Meet department performance standards and benchmark service levels. 15%
4. Responsible for cash box management, credit card transactions and processing customer deposits while proactively reducing errors. Perform account adjustments and ticket corrections as necessary. Identify ways to avoid those mistakes in future orders. 15%

Knowledge, Skills and Abilities:
Education Level High School Diploma or GED
Work Experience 2 years customer service experience
Required Licenses and Certifications VA Weighmaster Certification
Required Training
Required Skills Ability to deliver exceptional customer service in a fast-paced environment
Communication skills (verbal and written)
Ability to read maps and provide directions to haulers
Ability to reconcile cash amounts and/or inventory levels
Analytical, critical thinking, and problem solving skills
Ability to multi-task
Required Skill Highlight Required Proficiency
STRONG Computer Skills (Excel, Word, Outlook)

Environment or Physical Working Conditions:

Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather

About Us

Integrity Staffing Services Inc., is an Equal Opportunity Employer;
We are a Drug Free Workplace.

Toano, Virginia

 
Company Information

PROFILE

Integrity Staffing Services, Inc. is a full service personnel staffing company. We provide a comprehensive source of staffing solutions for the ever-changing needs of today's business world, coupled with a strong focus on quality customer service that is second to none. Our primary niche is in the areas of short and long term temporary staffing, on-site partnered staffing and temporary to full time staffing. We provide personnel in four primary categories: Heavy Industrial, Light Industrial, Office/Clerical and Technical.

We pride ourselves in our quality customer service which sets us apart from others in our industry. Our Customer Service Representatives are experienced in recruiting, screening and testing to match the most suitable candidate to the specific requirements of the position. Our recruiters are available 24 hours a day, seven days a week to respond to client emergencies. We stress communication with the customer, striving to keep you informed of our progress in filling your needs and maintaining an adequate work force.

We are completely automated enabling us to provide our clients with detailed itemized invoices weekly. We provide our workforce with weekly paychecks delivered directly to the job site each Friday in most instances.

HISTORY

Integrity Staffing Services, (ISS) originated in November 1995. The Corporate office is located at 615 Lynnhaven Pkwy, in Virginia Beach, Virginia. The South Military Highway branch is our oldest and largest location. This branch services all industry groups throughout the Southside Tidewater area. The Winchester office opened in March of 1992 and has successfully provided Light Industrial support to a broad base of clients in that region. Our Peninsula office opened in July of 1994 and is strong in light industrial, heavy industrial and shipyard support. In the fall of 2002, we expanded to Jacksonville, FL to support shipyard work for an existing client. We have remained there and broadened our base to include all industry groups in the surrounding area. We have more recently ventured into the Gulf, servicing port based logistic operations and we are exploring opportunities for branch operations to further support that area.

VISION

We are a stable company experiencing moderate to above average growth. Our future plans include continued expansion at a pace consistent with our ability to properly manage and support our current clients. Serving our clients well is the most important aspect of our vision.

 

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