Staten Island, New York

Our Company

Overview

The Community Coach, serves as the point person for partnering with local community-based organizations in order to create an inbound pipeline of job-ready candidates for the Center and to increase community awareness of the City's workforce development system. The Community Coach engages 25 - 40 community partners on a regular basis. The Community Coach works closely with the Manager of Special Initiatives, Account Managers and, other members of the leadership team to promote a business-driven model of job placement. He or she also works with staff and other stakeholders to ensure effective implementation of program processes and policies that directly impact the Community Partners team work and/or general center operations. This position reports to the Manager of Special Initiatives. The Workforce1 Career Center system operates in coordination with the New York City Department of Small Business Services and the New York State Department of Labor to provide recruitment, job training and business services through a variety of programs and locations throughout the five boroughs. The Workforce1 Career Center require the attention of professionals who are able to support major change initiatives, as well as ensure the success of a business-driven system.

Responsibilities

 

  • Ensure a regular program of communication, education and support to Community Partners that keeps the flow of candidates growing in both numbers and quality. Involve other Center departments as appropriate to achieve these goals
  • Regularly engage with the Community Partner staff at other Workforce1 centers to share best practices and explore opportunities to work together for increased effectiveness and efficiency
  • Communicate regularly with the Career Advisors and Account Managers about local partners who can provide services to jobseekers with barriers to employment
  • Hold Community Partner staff to performance expectations through regular formal evaluations and informal feedback
  • Enter and analyze Worksource1 data to ensure that community partner referrals are properly tracked and meet Strategic Operating Plan goals.
  • Strategically facilitate Employer-driven job placements as an active member of the Center’s senior leadership team
  • Work closely with the boroughwide team to develop, document, implement and continually refine a strategic approach to sourcing, engaging and leveraging the strengths of a wide variety of community partner organizations that can provide a steady flow of interview ready job seekers for the majority of the Center’s recruitment needs
  • Work with the Director-Sales & Recruitment to stay informed of jobs in demand and in the pipeline to best match partner referral efforts to ongoing and upcoming job orders
  • Engage all community partners on a regular basis in one-on-one dialogue about referrals and other programmatic offerings; maintain at least two contacts per organization
  • Actively stimulate and manage the inbound partner referral process, including, but not limited to, sending Weekly Job Blasts to community partners; running Fast Track orientations; and providing timely feedback to partners on all inbound referrals
  • Actively search for and engage a wide variety of educational, vocational and social service community partners whose populations can best deliver interview ready job candidates. Strategically target engagement to match the Center’s Sales & Recruitment strategy
  • Serve as the center’s community liaison, developing and communicating a deep understanding of the locality through attendance at community and partner events.
  • Identify community partners whose services can be utilized by jobseekers and coordinate with the Assistant Director-Career Advisement to establish an outbound referral process

 

Qualifications

  • At least three years of professional experience in an outreach role, preferably with government, professional or community-based organizations
  • Strong outreach skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
  • Ability to create buy-in and resource allocation outside direct reports
  • Excellent verbal and written communication and interpersonal skills
  • Ability to gather and synthesize information from a wide variety of people and sources
  • Excellent strategic thinking, operations and analytical skills
  • Proficiency in Microsoft Office with high proficiency in Microsoft Excel
  • Extensive knowledge and curiosity of New York City neighborhoods and community-based organizations, including the services they provide and the challenges they face
  • Ability to track and interpret quantitative metrics related to programmatic goals

About our Line of Business

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.

Staten Island, New York

BrightSpring is the parent company of a family of services and brands that provides clinical, nonclinical, pharmacy and ancillary care services for people of all ages, health and skill levels across home and community settings.

The company is the leading provider of diversified home and community-based health and pharmacy services to medically complex and high-need populations. Its primary businesses include: behavioral health (including autism services), home health care (including personal care, home health, and hospice), neuro therapy, and job placement and vocational training, supported by pharmacy and telecare ancillary technologies and services. These businesses employ over 50,000 dedicated team members in 50 states and provide services for over 350,000 people every day.

BrightSpring. Not just your best career. Your best life.

At BrightSpring, we need excellent people. To do excellent things. Have you wanted to make a difference in the lives of people – or entire communities? At BrightSpring you can.

This in fact could be the amazing opportunity you have been looking for. Have you wanted to find a place where there was no limit to the training you can receive throughout your career? BrightSpring® has it all. Why not find out what we can offer you?

BrightSpring lets you choose the health care field that fits you best.

·        HomeCare Services

·        Community Living Services

·        Family & Youth Services

·        Neuro Rehabilitation Services

·        Behavioral Health Services

·        Telecare & Remote Support

·        Pharmacy Services

·        Workforce Services

 

At BrightSpring, we’re putting out the call for everyone from caregivers to nurses to specialists to administrators to business leaders and IT innovators. If you want to be a part of an organization that is shaping the future of American health care, we invite you to take a look at what BrightSpring can offer you…

 

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