Houston, Texas

Our associates celebrate lives. We celebrate our associates.

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Responsible for providing second level support of SCI’s Point of Sale (POS) system – HMIS. Will resolve escalated user support issues and submit production fixes using SQL and Change Management processes and tools. Identifies and documents systemic issues within the application, and uses TFS to log issues, bugs and enhancements. Documents business and functional requirements and communicates those requirements to the development team. Creates and executes test plans for issues and bugs, as well as overall system testing for major enhancements. Must have an understanding of business and technical design processes and reporting requirements to support those processes. Responsible for coordinating data requirements and issues with the business owners in an effective, problem-solving manner.


**End User Support**

+ Assesses, coordinates and reviews all issues and impacts associated with HMIS (Hanlon Management Information System) support and business processes

+ Creates necessary SQL scripts and testing evidence to correct system data

+ Builds ad-hoc queries for business owners

+ Conducts analysis of data extracts

+ Prepares detailed and accurate documentation of queries and testing

+ Works with MS Excel to manipulate and report data, especially pivot tables and macros

+ Researches and creates data fixes using SQL

+ Communicates effectively with Corporate and Field users

+ Provides training and support to junior associates

**System Administration and Maintenance**

+ Protects and ensures the stability of the HMIS system as well as maintain the integrity of the data it contains

+ Analyzes, documents and communicates application issues

+ Interprets business requirements to identify proper tools and methods to analyze, identify and report data trends and variances

+ Develops and proposes new system standards to improve production or workflow as required

+ Provides support to projects via requirements, testing and implementation

+ Documents business and technical requirements for input to development activities

+ Performs system testing utilizing HMIS application

+ Complies with all SOX requirements and prepares necessary documentation

+ Meets with Corporate Business Process Owners to assess needs

+ Meets with audit team to discuss compliance with controls



+ Bachelor’s Degree with emphasis in Accounting, Finance, Business, Information Systems or a related discipline preferred


+ Three (3) years’ experience working with applications, systems or in a business related or technical field

+ Intermediate experience writing SQL queries

+ Work experience with MS Excel and MS Office Suite

+ Experience with requirements documenting tools a plus (UML, JIRA, etc.)

+ Work experience with MS Project and Visio a plus

**Knowledge, Skills and Abilities**

+ Excellent communication skills, both written and verbal required

+ Strong analytical and problem solving skills required

+ Demonstrated requirements analysis and business process definition skills along with outstanding documentation skills

+ A proven ability to effectively communicate with both business and technical professionals

+ Strong problem-solving aptitude, with a desire, ability and drive to determine root cause and apply corrections and preventive measures

+ Prior knowledge with large Point of Sale (POS), accounting and financial applications. i.e. SAP, Oracle preferred


**Work Environment**

+ Limited amount of local and/or multiple location traveling required

+ Standard business dress required

**Work Postures**

+ Sitting continuously for many hours per day, up to 6 hours per day

**Physical Demands**

+ Physical effort requiring manual dexterity is required, computers and phone usage

**Work Hours**

+ Potential to work occasional evening hours, based on project or support requirements


Postal Code: 77019

Category (Portal Searching): Information Technology

Job Location: US-TX - Houston

**Req ID:** Req.96144

**Position Type:** Full time

**Who we are. What we do.**

We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

_"SCI” refers to Service Corporation International and its affiliates._

**Equal Opportunity Employer, M/F/D/V**

Houston, Texas

Who we are. What we do.

We’re more than North America’s largest single provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 25,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

Our Purpose

Service Corporation International is dedicated to compassionately supporting families at difficult times, celebrating the significance of lives that have been lived, and preserving memories that transcend generations, with dignity and honor.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

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