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For a Market, supervises scheduling of resources and automotive vehicles relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
+ Receives first call. With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software. Contacts and dispatches Removal Technician.
+ Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues. Processes removal paperwork and may assists embalming recordkeeping.
+ For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals. Schedules both vehicles and staff. Takes into account time off, holidays, and seasonal volumes. Reviews work schedule with Field Leadership and revises work schedule as needed. Communicates and posts work schedules. Makes revisions as necessary to meet changing business demands.
+ Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed. Maintains vehicle maintenance and inspection schedules, scheduling as appropriate. Schedules vehicle maintenance or repair.
+ Maintains Transportation and Removal Technician supplies and PPE. Inventories and reorders as appropriate to ensure sufficient inventory. Sources vendors as needed.
+ May maintain inventory for caskets and cremation containers. May order special requests.
+ May maintain general office supplies for their physical location. May schedule automatic recurring PPE or office supply orders for locations in Market
+ Leads by example exhibiting professional behaviors and communication
+ Provides development and performance feedback to management
+ High school diploma or GED equivalent
+ Current state driver’s license with an acceptable driving record
+ Three (3) years scheduling or logistics experience
+ Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively meet business needs
**Knowledge, Skills & Abilities:**
+ Ability to resolve issues in accordance with company goals and objectives
+ Professional verbal and written communication and interpersonal skills
+ Ability to prioritize and organize effectively with a keen sense to detail
+ Ability to work in a fast paced, high pressure environment
+ Ability to multi-task using multiple software programs simultaneously
+ Proficient MS Office suite skills
+ Proficient database software skills and understanding of automated workflow
Postal Code: 75218
Category (Portal Searching): Operations
Job Location: US-TX - Dallas
**Req ID:** Req.95783
**Position Type:** Full time
**Who we are. What we do.**
We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
_"SCI” refers to Service Corporation International and its affiliates._
**Equal Opportunity Employer, M/F/D/V**
We’re more than North America’s largest single provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 25,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
Service Corporation International is dedicated to compassionately supporting families at difficult times, celebrating the significance of lives that have been lived, and preserving memories that transcend generations, with dignity and honor.
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.